Rug looks exactly as it does online - colours are delicate and beautiful. 

However, I am having difficulties trying to return this rug. The rug was supposed to be collected from my home 090924 and I did not receive any updates leading up to this and even now. 

I have been in contact with wayfair bot assistant - I opted to speak to an agent via whatsapp. Every time I sent my number to the chat, I was told that an agent would contact me via whatsapp but this never happened. 

I spoke to the bot and tried another route and found myself speaking to an agent called Angela. Angela told me that the failed collection had been flagged and I would be emailed a transcript of our conversation along with an update of my collection - again, nothing.

I want the rug collected and had even paid extra for it to be collected. I changed my method of return and that did not work. 

It’s starting to feel like some sort of scam.