I received this item and fell in love. My old processor had just quit so I was looking to buy another. I was surprised by its durability and also the nice attachments that came with it. I use it almost everyday and so far everything is great and working like it should. At first the instructions were a bit confusing but I finally figured it out. When using the slicer you do have to pre slice because vegetables or whatever you want sliced does not fit in large pieces. The chopping and dicing are marvelous. I have the 13 cup one and you can definitely make use and save time. I would highly recommend anyone who wants and needs a food processor to get either this one or a smaller version. If you cook on a daily basis trust me you need this. Overall I am very satisfied and have not encountered any problems.