When I received my rug, I was very pleased with the quality.  It was very thick but still soft.  Plus it was reversible so you could decide which "feel" you liked better.  I ended up having to return the rug though due to the color.  In the picture it looked like a light grey.  When I got the rug, it was more like a dirty white. Although it wasn't terrible, it did not fit the bathroom I wanted to use it in.  I needed a grey rug.  So if you're looking at the grey, please note that apparently Dove Grey is actually a dirty white.  If it weren't for the color,  I would have loved the rug!