This item came without the key - and the door was locked so I wasn't able to use it for a few weeks :) The key did come and I opened. It was exactly what I needed. I have been using for about a year and it is sturdy and has held up like the day I got it. I mounted one side to a stud in the wall and used an anchor for the other - no issues at all. This was my fav wayfair purchase of that year.