I got this as a gift for Christmas and it worked maybe the first 4 times.. now that it's not working I contacted via email support and they were like no problem you can send it back and we will send you a new one... they sent me a shipping label with no to address.. I just assumed the shipping label they would send have the correct information on it but no they sent me a shipping label with no to address.. I luckily have a copy of the shipping label so I have the tracking number.. but they literally gave me a shipping label thats useless.. all I wanted was a replacement and now I have to fix their problem because they are only open Monday-friday and close at 5pm est. It's currently 5:10pm est when I noticed the  shipping label they sent me was wrong.. so upset with this right now.