Rug looks great & is softer than I anticipated. Decent quality for the price. Color is true to the photos. My only complaint is that I ordered the matching runner at the same time, with both items being listed as in stock. The order said it shipped together with the area rug but it never arrived. Customer service stated the rumner was on backorder at that point after awaiting its arrival, and now won't be available for 2 months after purchase date. The only solution offered was a refund or to wait for it to come into stock.