The delivery was fast to a  local parcel pick up And the communication was great. However the rug was the wrong size. It was mislabeled. By the time I wrestled it into my home with the help of others and open it up it was way too big from what I wanted. But I could never handle the return so I am just gonna keep it. Learn my lesson. Will never order a large item from Wayfair again. Take a look at the labeling on your rugs. This was labeled a 10 x 14 and was probably 20 x 15