This review is for the cancellation and return process. I accidentally ordered 2 of these rugs and attempted to cancel one of the orders within a few hours of placing it which generated an email confirming my cancellation request. Apparently this did not mean that the order was actually cancelled. Also after search for a rug extensively I thought there was free return shipping. I ended up having 2 rugs shipped. I managed to intercept the delivery process so that only one rug was left at my house and the other stayed on the truck for return. Even though Wayfair did not have to make a return trip to pick up the extra rug, I was charged 140 dollars to have it rerouted back to the warehouse! Use caution when ordering!!! Make sure you read and reread the fine print! I’m done ordering from Wayfair unless they make this right.