I order a food processor and this blender in white to go with my kitchen as I was moving into a new place. By the time we get the order and unpack everything, I notice they sent me the blender in blue. I contacted Kitchen Aid both online and through the phone to tell them that there was a mistake in the order and they simply refused to give me the correct order. Now, I have a blender and a food processor that do not match in color (and the blue is actually highlighter blue - sort of unpleasant color) and they simply refused to acknowledge it or give me what I actually ordered. Terrible, awful, un-understanding, inconsiderate customer service staff. It was YOUR MISTAKE, Kitchen Aid, and you REFUSE to HELP.