When you order something online, especially furniture, you expect a certain level of detachment from those who actually create the product. That WAS NOT the case in my experience.  The chair arrived as promised, but the cable mechanism that operates the recliner was detached, not broken.  I'm not one to send something back if I can repair it myself, so I called the manufacturer and had them walk me through the process of re-attaching the cable.  The owner himself sent me detailed pictures and videos and even called me (staying late on a Friday) to make sure all had gone well.  This is the kind of customer service that restores faith in American business.  Build a quality product and then stand by it - good or bad.

Also, love the chair.  The color is exactly as advertised and it works well.   Honestly, it's not the highest-end in terms of quality, especially the mechanisms, but for the price, it's beyond impressive.

Pros: Nice quality, impressive customer support