Online assembly instructions do not have the first many steps. This - in addition to receiving a notice that the chair would arrive in two boxes - caused me to believe we had missing parts. We also got two right sides instead of a right and a left. We were able to get the proper parts when a replacement was sent, and now I have the pain of having to package and return.   Extremely uncomfortable chair. Leg rest is very short. Im 5 11 and my legs hung over by almost two feet. Massage feature is a very light vibration. Faux leather is so slippery that my legs tend to slip off. 100 horrible experience.