Arrived is good condition. It is a nice looking chair..my friend put it together in a matter of minutes. BUT...BUT...if you are over 5'5'' this is not the chair for you. I am 5'9" and not very comfortable. The positions need to be reworked...the sitting one is terrible!  This really upsets me...I spent a couple of years searching for the "perfect" recliner...now I am stuck with this. I ordered a neck pillow, hopefully this will help. I am in a wheelchair and I was wanting something comfortable, just to relax away from this horrible wheelchair.  My friend is five four and she fits in it very well.  This has really made me sad. I am on a fixed income and feel as tho I just threw my money down the drain!!