Ordering the tile could not have been easier, and a few tiles arrived broken, but Wayfair did not hesitate in sending replacement tile immediately and at no cost to me.  I love the weathered look of these tiles, they look perfect in the entryway of my 1931 home. I also like the size of the tiles because having them oversized such as they are made them perfect for the hearth of my fireplace. Superb tiles, superb customer care.