There are few broken pieces and i asked for reorder and i just received this response from the support team in place of any dates for sending missing parts "I understand the need for a clear timeline. While we aim to ship replacement parts within 3-5 business days, occasional delays can occur. If you prefer not to wait, you may consider purchasing the missing parts from a local store." I already waited around 15 days(this is not ocassional delays) and I am in middle of fixing closet system not sure what can i be done now .