My product experience was okay. I liked many features like how easy it was to go from a vacuum to just using the extensions, I loved the retractable cord, I really like how well it got up all the pet hair and went from carpet to floor with ease. What I didn't like was it was bulky, hard to push over the carpet and floor. The vacuum head was really hard to roll and made vacuuming exhausting. It also has too many buttons and I had a hard time remembering what each did. Overall it was okay to use. It had lots of great features but was just too hard to use for someone my age. I prefer vacuums that are easier to push and carry.