I specifically bought this pillow because it’s supposed to be firm, but it isn’t. I have to fluff the pillow to push the feathers to the middle of the pillow, and use a flatter pillow under it to support my head. If I didn’t need a firm pillow I think this would have been great. It has a thick casing with a quality feel. The feather never poke through. It is heavy like it has a lot of feathers.