Maybe it was the one I got but I have never had anything in my kitchen NOT WORK upon first use. I think it cooked for 35 minutes and then I noticed no lights on? So I turned it on again and turned it to my setting- same thing happens. Then 'Er' pops up. Scrambling for the book I read on and on, only to find that everything they say to do, I did (checking circuits, outlet, etc). I was lost. A KitchenAid? My first, my one and only... KitchenAid??? I can hear my Austrian mom in the back of my head, "Tawesa, you know all those glowy electric gadgets in cars and stuff that's suppose to be cool doesn't last lowng." ...Not cool man, not cool.