The bench arrived in a perfect intact box;  the screws and nuts were in a plastic bag inside a nice pouch, and none were missing.  The bench is adorable…EXCEPT that the left arm, the last piece to install, was not properly made so it does not allow the piece to be screwed on to the backrest.  I would appreciate a new “left arm” be sent to me so that I can properly secure the left armrest on  to the backrest.  Thanks for your prompt attention to this matter.