I ordered this bed for my kids, it is beautiful. While my husband was putting the beds together he noticed a paint smudge on one of the headboard pieces.  He also cracked another board screwing the brackets in. I contacted Wayfair using the app and ordered replacement parts. We ended up getting another 12 of bed. The parts did arrive very quickly but it only had the brackets we needed and not the boards. I contacted Wayfair again and got a call back within minutes. The girls in customer service were so great!  They got the exact pieces I needed ordered and they shipped the next day. I will get them very soon. Even though we had issues with the order, Wayfair and the customer service really helped fix this issue immediately. I will definitely be ordering from them again.