Buying unseen is always a bit of a lottery. Ordered on Friday and delivered on Tuesday. 4 Boxes very secure. Not sure what would have happened if I had a problem as you are supposed to use original packing if any problems. It is a two person job to assemble a midget allen key is provided (If you are arthritic get someone younger to do this) Other than that a decent cross head screwdriver is needed. Took a couple of hours (Could just be me). Nice and solid. Good clear instructions. (Yes I did read them) Excellent value and good telephone service with all questions answered. Very Happy