Purchased this as a secondary garage fridge. Followed instructions thoroughly for setup (very easy), but noticed the foods in the freezer were still soft. Took the items out, let it sit another few days, put some bread to freeze back in the freezer, but it still never completely froze. Called support to schedule maintenance on the brand new fridge. Waited on hold for about 30 minutes until I reached a representative. He was very kind and helpful, though his computer wasn’t working right and it took another 15 minutes to schedule the repair. When the technician arrived, he simply said the issue was that the factory never plugged in the fan when it was being built. He was in and out in 5 minutes. Freezer and fridge now both work great. Would have given it 5 stars had I not had to go through the hassle of scheduling a repair on a brand new fridge. Would purchase again.