The delivery was a piece of cake. They had excellent communication with me and called ahead before they came. So far I'm very happy with the spa. It is easy to operate and I like the seating. I'm happy there are no loungers in it as I've always felt they were a waste of space. the jet power is pretty good- not super strong except for one in the corner. guess we will have to rotate out for that one but it doesn't bother me- gives you a chance to move around and try different jets. It does take longer to heat up than I expected. I live in San Diego so warm climate and it took about an hour to go up 10 degrees. Will definitely have to plan ahead!