Although the service provider was pleasant & tried to accomplish the task for which they were hired, he was unable to perform the specific task for which he was hired.  He thought more information should have been available to assist him in his effort, but at the time of delivery, no directions were available from the manufacturer of the bed to assist in attaching the headboard to the bed.  neither was he able to attach the headboard to the wall (as an alternative solution for stabilizing the headboard).