I purchased this about a year ago.”I have had and am “still using”your 6 qt. Programmable oval Crock Pot, for well over 17 years now! No problems, very pleased with its performance. THIS 4qt. Oval programmable one however, is a waste of money. I have probably used it maybe 7 times, and the food is “ NEVER Ready” when it should be! After reading quite a few reviews, it is obvious I am not in the minority. I am writing hoping you will make it right? I will await your response.Thank You.