The overall product is well built.  My personal experience is as follows:

- Most of the cart is pre-assembled.  Mine came with one of the drawer guides installed.  I contacted customer support and they sent a replacement quickly.

-  The definitive negative (and reason for the star deduction) is the drawer pull out length.  The cart top over extends the start of the drawer.  Because of this lip, half the drawer when opened is inaccessible.