I tried to contact customer service about this with no response. The chair came very clearly used and I did NOT purchase this as an open box item. The hardware containers were ripped open then taped back together. The washers were dented and had clear signs of prior use. The upholstery was dirty and the metal base had red sticky stuff on it (looked like some sort of candy residue). Consistently disappointed with Wayfair brand’s customer service. The item is cool, but buy it somewhere else.