The items arrived on time and together. This took us a bit longer to assemble, only because our 3 kids kept interrupting us. 
A few of the pieces were knicked, but nothing major enough to require returning. I would recommend taking a piece of sandpaper to smooth out the slats on the top bunk, since that is directly above the bottom bunk. So far the bed has been holding up well despite our active boys (7 & 6.)
 I would recommend this if you are looking for sturdy bed at a good value.