AMAZING customer service! Bought this smoker and it would not turn on so after running all the listed trouble shooting suggestions—plus more—I called customer service. After describing the malfunction and all the steps I had taken to resolve it, the lady offered to send me another unit free of charge. I made the call on Friday and had the new unit on Monday. Plugged it in and seasoned it and it worked perfectly. I’ll be cooking a roast this weekend. Wayfair will get ALL of my future business.