Well  sad to say the clock arrived broken. The package wasn't the best over the face of the clock. I contacted Joss and Main and they sent me a NEW ONE. no charge. I am absolutely thrilled as this clock is going to be a birthday gift for my mom nurse who fell in love with my clock. I'm pleased with how fast they responded too. I have bought several items on this site and they have always been quality best. I will continue to shop with them as they have great customer service !!