I received my order and after opening it up I started to put it together and the White Knobs( decorative for hanging) , I couldn’t screw them on as They Are NOT TREADED , also chipped on the ends, so I was unable to fully install it. The packaging looked like it was sufficient however the product packaging was a Plastic Bag.. No wrapping on the ceramic balls. Metal hook is a high quality product. We’re keeping it and just going to Glue the balls on , no one will notice.. Just disappointed. Photos to come.