The dog bed is defective. The underside of the base holding the cushion is not finished. The rattan weaving straps are not woven and/or tied off on one side. This will cause further unraveling and perhaps injury. 
I tried to contact the manufacturer but message said to leave a voicemail and someone would get back to me. I also left email contact on Wayfair site but have not heard back.
 I love the bed. My pup loves the bed. I would like to exchange it