I normally have a great experience with Wayfair in regards to customer service. But when I bought this item their service went completely down the tank! I ordered on Oct 5th for a delivery of Oct 13th.  It is now the 28th.  I cannot get any info on this delivery.  6 calls.  6 delivery dates given.  Now no delivery date given.  And when I tried to cancel was told I could not.  And when it arrived I would have to pay return freight.  I've had contractors on hold waiting, waiting, waiting.  And I cannot get any information. From anyone.  I've been promised a call from a manager twice.  Nothing.  I've now been on hold waiting for a manager for 30 minutes.  Was told it might be longer than an hour.  This company is great when things are great.  But now that I have experienced something bad.  And the horrible way they handled it.  I will never show with them again.