I have spent many thousands of dollars and have never had push back on a broken or wrong item.  I recently spoke with a customer service representative and asked her to help me order winter deck furniture covers.  The rep sent only 4 covers when I needed 8.  After I responded with my concerns, the person responding told me to return the covers, rather than making it right by admitting the error and providing new covers.  Unfortunately for Wayfair. Theyve lost me as a customer.  That is expensive for a buyer like me.  Could have been handled differently.  Too bad.