When I initially received the One-Touch CoffeeHouse I was quite intimidated, I typically just buy coffee on the run. Once I read the paperwork that came with it I was able to acquaint myself with the product and used it with no issues. I particularly like that I can set the amount of foam and get my coffee how I want it without paying extra for someone else to do it. Overall I find it to be a great product that will with stand a long time of use and save money over time making my own daily brew.