This unit has performed beyond our expectations, beyond the warranty period A bear tried to beat this unit up, it made off with the part of the barrel by the door opening.
I contacted Lifetime, and told them of my Dilemma.I was in contact with a service rep by the name of "Alejandro" he was extremely friendly,patient, and knowledgeable. He located the part, and even though it was beyond warranty, sent it free of charge to me in Canada.
Very impressed with him, and lifetime products. You don't see service and generosity like this very often, Thanks so much, will buy lifetime products again.