After my old mixer finally died mid-recipe, I bought this thinking it would be a good replacement.  From the beginning, it was difficult to eject the beaters and the batter climbed the helix mixers.  Then, a month after buying it, it died.  I heard a sound of something breaking inside.  The motor runs, but the beaters don't move.  I bought the protection plan from the store, and I'm about to find out how that process goes or if it's under warranty and I have to deal with that.