I really like this pillow and it is better than a regular standard feather or memory foam.  I ordered the gentle support because of past experiences with memory foam which were too hard, n feather pillow lacked support.  The gentle support is good and has helped with neck pain, less waking up during the night due to pain or pain in the morning.  Next time I order, I want to try the firm support bc now I find myself redistributing the stuffing along the outer edge/rim.  Would I recommend and buy this pillow again?  Absolutely!  It has helped.