The seat and the back are a little on the firm side. The seat is memory foam so it will break in better over time. Couch comes in one single heavy, about 125 pound box and you have to assemble it. Couch is nice and big enough for 2 people. Could not find a better couch for the price. It looks more expensive than it actually is. Great first couch. Reason for 4 stars was the build quality and the seats.