We just received our new powder room mirror and it arrived in very good shape.  This particular item did appear to have been returned from another buyer.  The packaging was great but there was new tape over old, opened tape and extra staples for the box.  We were impressed with the packing because shipping a mirror cannot be easy.  The only issue we have is that one of the hanging fixtures was pushed in so we will have to try to pull it out in order to hang the mirror.