Delivery was on time and extremely courteous. The amount of pieces looked a little overwhelming when we took them out of the box, but after we put the 3 person couch together the rest were easy because all of the pieces fit together the same way. In all of the pieces there was only one spot where a wicker strand was broken, but it was on the bottom and I taped it with a piece of black electrical tape. You can't even see it. The 2 storage boxes that it comes with hold all of the pillows and because of the zippered bag inside of them, the cushions don't get wet when it rains. We have been putting the cushions in the boxes each night when we go inside to hopefully keep them looking nice longer. I was completely satisfied with this set. It looks great in my backyard and my family has had more family time around the fire pit in the past 2 weeks since getting the furniture than we've had in the past 2 years! Money well spent!