Couch was great but came damaged. One side of the back portion was sunken in. 

When dealing with Wayfair, they don’t stand by their items, blame the manufacturer or delivery guys (who they work with and hire by the way) and do not offer any kind of reimbursement or price deduction, only a return refund. The problem is, they mess those up at every step of the way too, and you’ll be lucky if you get the damaged item picked up and refunded in less than ONE month’s time. 

Avoid buying from Wayfair. This has happened too times in a row as well, and we are very dissatisfied with their level of service.