The first product I received didn't have the holes drilled in some of the pieces. After talking with the manufacturer, they told me to contact the seller.  Wayfair didn't respond or ask any questions.  Instead, I got an email the next day saying the product had shipped.  They sent me a whole new product, no questions asked.  After putting it together, I am very satisfied with the product quality for the price and also with Wayfair's resolution of my issue.