Bed has a good balance between firm and soft. The other bed we had was a little too firm that it made us move in the middle of the night a lot. This one is pretty comfortable and helps give a good night sleep. So so far we are liking it a lot. Well see how it stands with time. So far so good. It is what it says. Came nicely packaged although the box was torn and we could see the bed inside when it arrived. At least it had layers of plastic around it to protect it  the bed came rolled up and popped open upon opening and we let it sit out for a say or two to let it fully expand before switching it out.