I recently received this only to find that none of the hardware came with it. I called customer support and I was quickly in touch with someone named Elizabeth. I wanted the assembly to be done today so she gave me an option right away to drive to the store and get reimbursed for the parts and my gas. Beyond that, she gave me more credit back than just the cost of the hardware and the gas. I love the look of the headboard but the reason I would by again is because the customer service was outstanding.