Hello, 
I ordered the curtains on January 20, 2015 excited to put them in my sons new big boy room. While ordering I thought I had chosen the navy blue option but unfortunately I ordered the Grey ones. Once I notice this I immediately contacted you guys January 23, 2015. I was told on January 26th that the order couldn't be cancelled and I would have to pay for return because they had been shipped. I now notice that they were not shipped until February 3. I don't understand why the order couldn't be cancelled before the 26th of January or even before the 3rd of February when it was finally shipped. I also tried to contact someone again on January 27th through the online option, I was able to see that someone saw my question and they immediately left the conversation without a reply. 
Alicia