Having recently bought this throw and tried it out a few times it appears to be faulty as it doesn't heat up much at all. I have had it on full power for over an hr a few times now but it only seems to give off a very subtle heat if any heat at all. Surely this is a fault! Having tried to contact customer services unsuccessfully, as you don't have a telephone number, I have tried an online chat where I was getting somewhere (offered a replacement but not before Jan 23, but I need one sooner) only to have the chat ended before resolving anything. I then tried to restart a chat to be told they couldn't do anything for me at all.