I bought 3 - one for my office, one for home office, one for wife's home office. Chairs look nice -  by far the best thing about them. I'm a large guy (6ft2, 240lbs). The lumbar support broke in like 2 days. Wayfair sent a new one. Lumbar support worked fine. Then, about a year later, the up/down lift mechanism on both my home and office ones broke. They no longer lift upwards. My wife's still works fine, she is smaller than me and probably goes easier on the chair. I expect chairs like this to at least get a few years of heavy use. These ones are not really great for a "daily driver" - better for a conference room or somewhere that they won't be used every day.