Bed is great, customer service terrible. We ordered this, got 3 confirmations for a date and time. 5 hours prior got told it wouldnt be arriving. No reason why and we had taken time off work to be home. Rescheduled. Again got 3 confirmations for specific time, got a call 4 hours early to say they are almost there, had to rush home to meet them. Still no reply from customer service...