The chandelier is beautiful. I followed the advice of others, hanging each crystal with gloves so as to not leave finger prints. It was delivered with 5 cracked crystals. I had to hang 2 that were cracked (I guess they send a few extra). It works and isnt seen, because of the cascade. I'd like to find out about extra crystals, to replace these 2 and to have extra on hand should there be an issue.