The customer service is wonderful! The bed is beautiful! Yesterday, I had my replacement headboard. I have to say I had unhappy experience at the beginning. Delivery got delayed. The previous headboard received was damaged and I was told the replacement wouldn't arrive in a month. And I left a one-star comment in the website. Not a happy experience, right?  but customer service is really good. The customer manager did take comments seriously and they tried to help out as best as they can.  Now I have my second opinion. The customer service made the whole experience 4 stars. The only reason I didn't give five stars is because it did take too long to get my bed and they need to be more accurate regarding the delivery date.