I received the coffee table and my husband started to assemble it.  In the process, saw a piece that was damaged.  The piece would not show once assembled as it was the heavy cardboard that lays under the drawers, but we were unhappy knowing there was a 5-6 inch gauge in it which went all the way through the piece.  I took pictures, then wrote to customer service to ask if they would offer a discount in the way of a refund because of the damage.  They wrote back within two days and, when it was discovered that piece could not be replaced, said they would ship another table and I could dispose of or donate the first one.  I received the second table in perfect condition.  I am very pleased with Wayfair because they stand behind their product and provide a solution in a very timely manner.  I will continue to purchase products from Wayfair, both because I like what I purchased, and because of their integrity.