I love the design of this murphy bed but I am disappointed with the quality of several pieces within the kit. One large panel was completely cracked and Wayfair was diligent in getting a replacement out quickly. But I've emailed the case rep twice with additional photos showing damaged and/or flawed pieces and I haven't received a response. I've also emailed Wayfair's CS address and also haven't received a reply. This is really disappointing especially since this is a very expensive piece. And if it wasn't so cumbersome, I would dismantle it and return it. I still would like a response to one to my emails about the additional damaged pieces.