I've always recommended Wayfair to all my friends. I have ordered from them for many, many years and have loved my experience. This time though I returned this rug, the colors were not what I expected (much prettier on the website). The problem was the expensive shipping cost to return it, it was $41! I'll plan to be more careful and try to order more from 'free return' or 'return in store' companies. The rug was $82, it was an expensive mistake.