I wanted to purchase from a shop where I could feel the quality of a rug, but my husband wanted this one. When it arrived in shrink wrap we were a bit disappointed as the pile looked really flat and it was quite difficult to get the mat  to straighten out. However within 24 hour and a gentle brush with our hands the pile was lovely and thick and the mat was lying straight. It’s not a top of the range rug as you would pay £100 for that, but for a reasonable price it is far better than expected.