I did not have great expectations for this rug when it arrived in a box that I did not think supported a 9x12 rug ... but I was wrong! It was just folded in a way that made it look like they sent me the wrong size. Which leads me to the rug unfurled ... At the end of the day, I do like this rug a lot. It's super soft. BUT it does not look as "neat" as the picture. It is a shag rug. Not too overly shaggy, but it's definitely a shag rug. Also, it's a darker grey that than the picture. But in my bedroom with a pale blue/grey wall and white bedding, it looks nice. Again, very soft. It's also easy to vacuum. My son had a shag rug and it was impossible to vacuum. This is very easy to get a vacuum through. There has been no shedding. I did get he rug pad, which I'm so glad I did, as the rug is thinnish -- The rug pad is larger than the rug, so plan to cut a bit. Overall, I am happy with this purchase.