Hello there. It took four delivery attempts, and I lost time at work for each attempt. First, there was a mechanical issue with the truck. Second, the item was not loaded on the second truck. Third, they did not call thirty minutes prior to arrival; instead they arrived, customer service called me to say I had ten minutes, I left work to go meet them and they had already left. Fourth finally delivered. Wow. I was about to complain to Kelly Clarkson.