Sofa gets 5/5 stars. The delivery and scheduling the delivery...HORRIBLE. I had to call 4 times within 2 days because they failed to schedule delivery in the morning because I work every day 2pm and on.  Once that was fixed after a few times calling I was told I would be getting a call 30 minutes prior to them delivering the sofa...that never happened. They just showed up with no notice and I was not home. Luckily my boyfriend was there. I will never order something from this website again only because of the production it was for the delivery.