I bought this unit a little over a year ago and only use it in the summer months as I live in the northeastern part of the country. It worked great during last summer and also this summer up until last week when the condenser seemed to fail. As it was an expensive unit and only a couple months past warranty, I was pleased with Newair's concern for my satisfaction. As of now, they will be sending me another grade A unit within about a week. Hoping this was just a fluke and that the replacement will have no issues. Their customer service response was great!