The rod came and it was defective - no way to assemble it.  I tried to return it and was directed to contact the manufacturer directly.  Then I called customer service and had to upload 6 pictures to show that the rod didn't work, then I still was told that they couldn't process a refund until they called the manufacturer.  Single worst return policy ever. I just took the hit and paid shipping cost of 14.99 to get it sent back.  I will never ever shop Wayfair again.