With this purchase, we are quite happy. It came wrapped nicely and in good shape, and a card including the customer support email contact was also included. I was a little concerned when I saw a few loose threads on them after I had already washed and dried them, but it turned out that they were simply untrimmed threads. The hems did not come undone. They are far thicker than I had anticipated, but not abnormally so like other washcloths. The texture is quite appealing to us. I anticipate that we will soon place an order for more washcloths and bath towels. Yes, there is a lot of dryer lint during the first few washings, as other people have remarked, and this is very typical. These washcloths were just as thick as they were before washing, in contrast to other washcloths and towels that shrink in size after their initial washing and drying. The quality of the product deserves our highest praise.