I really have only used it a handful of times since I got it but I do like it. I wasn't expecting it to be so heavy honestly, but I do understand why. It's very easy to use and setup was just as easy. Even my daughter's like using it. Customer service was great because the first one I received had a small crack in the handle and they sent me a new one right away, however they said the cost to ship the other one back would be too much so now I'm stuck with a second heat press that can't be used, they told me to hang on to it for spare parts.