We had initially intended to get just one of these chairs, but we liked the first so much we bought another. The second chair was shipped to us and one of the arms was broken. These chairs are not as stable as you'd get if you paid three or four times the price, but they are a great fit for our budget. We called to let them know that the second chair was broken and they were so kind and accommodating. Our replacement chair is being shipped to us now. I am so impressed with the high quality customer service of Wayfair. I'm definitely a fan!!