This product was shipped to my house in a very very large and heavy box. I have a disability and can't manage that size of a box. When I called customer service, she lectured me that the product dimensions and weight were online, which of course they are, but it doesn't state shipment container dimensions. This looks like few different pieces that you assemble. How was I supposed to know it would come all together in 1 box vs. Many pieces in another. When I tried to locate the item number, she started lecturing me. When I asked to speak with another, she said it wouldn't help. Wayfair needs to add information on shipment container(s) and weight of each. This was a very bad experience.