So when I received the air conditioner it definitely had dents and the front won’t close on the one side all the way which is super frustrating. I had seen other reviewers have the same issues. I have a 5 month old so I literally have not had the time to call Wayfair regarding this issue. Being that the room I needed it for gets really hot I had to install the air conditioner regardless. Luckily the air conditioner does work. What I do love is that I connected the air conditioner to Alexa so I can control it through there or the Frigidaire app which is the main reason why I went with this air conditioner in the first place. Overall it is a good air conditioner and cools very nicely. The lower stars is for the damage it had when it was delivered.