I bought this unit to replace a 20 yr. old 2 slice model from KitchenAid that looked and functioned beautifully. Unfortunately, this one does not come close to meeting my expectations. In short, poorly designed for function - inadequate wattage / coils to toast in a reasonable time, function buttons unclear and difficult to see or clear if a mistake is made, inner toast support that will flex/bind if a thin slice is attempted, and a raised metal entry/exit surround that will burn you when attempting to remove anything other than large standard bread slices. Was this thing designed on a computer without any practical testing? Attractive on counter which gets it two stars, otherwise disappointing.