Bought the machine in March.  The k-cup side stopped working about two weeks ago.  I filled out the form online three days ago.  I’d not heard back so I send an email last night, like the website suggested.  Got the exact same email back as before..  Looking at other ratings, it looks like I’m not the only one having this issue but the company continues to sell this awful product.  DO NOT BUY IT.  If it breaks, apparently you’re on your own.