It arrived undamaged. And quick. Put it together quicker than I thought. Looks cool. Flashbacks to my childhood. My kid was excited. It was smaller than expected but once together and with the riser it seems perfect for all ages and heights - I'm 6'1". The joystick ball comes off now and then. These will take some abuse. I'm hoping for great customer service and have seen mixed feedback. Sound, color, lights are great. PROBLEM so far is the Defender game isn't working properly. The ship just goes up and down. Doesn't go forward. I'll contact the company and see what is needed to fix. So far I'm a fan and will buy another UNTIL something goes wrong.