I received this as a gift 15 months ago, and while I never thought I wanted or needed this, it turned out to be something that I loved. I loved making myself one cup at a time, or a full pot when I had company, or iced coffee in the warmer months. And then, all of a sudden this week, I got the Add Water error message while brewing a cup in exactly the same way that I do every day. I looked up troubleshooting online, answered all of their questions, tried running a cleaning cycle per their troubleshooting, and when that didn't work, the website directed me to call customer support. I assumed that meant that I would receive some product support, but I was told that my machine was out of warranty and there was nothing they could do. How disappointing. What was the point of calling customer support if no support was offered? 
This is the only Ninja product that I own and I will not be in a hurry to buy another.