Received our order on a Thursday and immediately called Wayfair to report that the cover for the hot tub was not included.  6 days later and still no answer as to where the cover is.  Tim at Wayfair customer service has been very professional but that doesn't help us much when there aren't any answers. We were told that the cover should be inside the "box" with the hot tub.  The hot tub didn't come in a box. It came wrapped in plastic without the cover.   The product itself looks great and we can't wait to use it but will have to try and wait patiently as there are potential liability issues with having a hot tub without a safety cover in an area with neighborhood children.  Also, don't pay the $49 charge for "inside delivery".  Delivery company doesn't know what that means.  You are better off tipping them to help you put your items where you want them. 

Pros: Good Value
Cons: Delivery problem