i haven't had this vacuum for 2 years don't use it all that often, while i was vacuuming i noticed the motor wasn't flush so i took off the ring. i thought the motor had come unclipped from the handle. turns out the plastic for the screw had just broken, i opened it a little to look inside and the rest of the plastic had broken off from the other 2 screws. this vacuum was pretty pricy at the time and the fact the point of failure was some plastic screw housing is just laughable. tried looking on samsung parts for a replacement motor/handle and nothing has pictures or descriptions. if i can't find the part i need this will be the last samsung product i buy