I had to exchange this toilet once since the auto seat/cover feature was not working when installed. Rather than troubleshoot the problem, Wayfair just processed an exchange right away which was appreciated. I also reached out to the manufacturer, and they got back to me a few days later with some trouble shooting tips and request for video to help diagnose the problem. At that point Wayfair had already processed the exchange so I did follow through - but at least I know they are responsive. The new toilet is pretty amazing for the price. The only feature it's missing is a self-clean option (which really expensive brands have). Zero complaints here for this purchase. No photos since I'm still under construction ;)