I ordered two sets (we have a big family) and only two mugs arrived broken. I count this a win! I'm giving 4 stars instead of 5 because the plates are a little heavy and there were a few very minor flaws to the glaze. Overall I'm happy with my purchase. The set is attractive and functional. The wide, flat bottom to the bowls and the lip on the plates are perfect for children. We've used the set daily for a couple of months now and I haven't noticed any scratches. I think they will wear well with time.