The pit is beautiful and we love the edge where you can put drinks or the fixings for s'mores.  It takes a little more effort to turn on then I expected (you have to hold something down for 15 seconds), but this might be standard.  The order and delivery experience was excellent.  The loss of a star is product-related.  We have a gas line, which we dug and put pavers over (and the pit sits on pavers).  We wanted the line to feed directly into the base without showing (the base of these pits are hollow for this reason).  But the cord is on the OUTSIDE of the pit, and we need to tuck it under.  Not a huge deal, but there is about 4 inches of gas line showing, where a better design would have had the cord be inside the pit, avoiding any gas-line showing.  Our gas guy who laid the line for us and then came back to hook it up was very surprised by this feature (i.e., it's not just that it HAS to be on the outside).  Otherwise we love it :)