This chair and ottoman are very comfortable! I was a little worried about the "faux leather" being sticky and uncomfortable but it is very nice, especially for the price! It was easy to put together. I saw one review that had a picture of the seat and back cushion not being bolted together and the reviewer complained that the back wouldn't stay up. In their own picture you could see that the metal brackets that are in the seat and in the back were not bolted together. Those brackets are the pivot points for the recline mechanism. So just stay patient and make sure you use all of the parts. I have not used the massage yet as I do not have an extra plug handy. Otherwise, this chair is a very good deal!