FAST shipping, excellent customer service. Not so satisfied with chair, however. The color was supposed to be a creamy white/grey (as seen on numerous displays, so was not due to color aberration from monitor), but was instead very grey.  
The chair listed and pictured had a right side handle to facilitate closing and lying back. The pdf that came with the chair along with the online instructions also showed the side handle/release mechanism. The chair received did NOT have that, but merely a pull mechanism between the right upright and seat cushion. Very difficult to get to.
the chair itself was very comfortable, but too hard to use.
The return process was GREAT, and CSR who handled process was very helpful.