I opened the product yesterday and after installing I can say that it does what it says it will do in terms of heating an area. My issue was in the less than descriptive installation instructions and pictures. The pictures were in black and white and it was difficult to see exactly what to put where. There were a number of occasions where I made a guess as to which way something went. The frustration was in the fact that the parts would fit either way and of course in each case I guessed wrong. They need to get better pictures and angles of the installation and they need to highlight exactly which way an item needs to go (for example, they need a statement telling you to make sure the curved piece of the stand curves toward the lamp as opposed to away from the lamp). I'm happy with the product but did have a more frustrating assembly than was necessary.