The chair was as it appeared in the pictures save one; it does not lay as flat as depicted. This earned it 1 star. The rest is not good news. Compared to other lift chairs I have tested in "Brick and Mortar" retailers, the quality is much, much lower. The operation of the electrical lift is jerky and cumbersome. The materials are lower quality. The 'leather' is thin and I fear will tear easy.  The support is not great for those with back issues. Delivery was late and although the unit arrived undamaged (earned the other star), the shipping box was destroyed so it cannot be returned in that box. I doubt this will last and I would recommend buying something more sturdy or at least spring for the 3 year extended warranty.