Last year, I ordered these seat cushions for a summer cottage sunroom chair that is rarely used. When I just gently washed the seat cover after spilling something on the cushion, the cover entirely fell apart and fabric unraveled. It is clearly very poorly made. When I contacted customer service, I was told they could do nothing because it was beyond the return period. However, I believe a company should  take responsibility for items that are obviously defective. No seat cushion cover should fall apart after one gentle washing. Upon talking to several supervisors, I did get a small credit and 10% off.