Box was a bit banged up but the item itself is made of metal and was in no real harm.Item over all is AMAZING. The tilt arms are a bit difficult to get to as you have to remove the covers for them to be able to tighten or loosen them, but that's not too bad to deal with. I have it mounted up with only 4 monitors, 1 28 monitor on the bottom with the side arms removed and the top 3 are taken up by 3 20 monitors. (See Photo) There's a slight amount of sag on the top side arms but I may have just not tighten them enough. All in all this is a GREAT product and I would highly recommend it for anyone who does game streaming like myself or does audio/video editing.