I bought this as a wedding present and liked the look of it so much I had to get one for myself.First use was good size hamburgers and they came out beautifully and very tasty.This indoor grill is easy to use and easy to take apart to clean.It's lightweight and doesn't take up to much counter space.Regarding ordering and shipping.Ordering was simple and it came in the time frame that was given to me.Overall I am very happy with my order.