The first crib that we received was damaged but I'm giving 5 stars because the customer service was EXCELLENT and very easy! I requested a replacement all online and submitted a photo with it. We packed it up expecting to have to deal with the mess of shipping it back. Wayfair responded almost immediately with a confirmation email for the new one being shipped out and did not require us to return the defective item! The replacement was in perfect shape and  looks amazing! We love the simplicity of it and the ability to convert it down the road! We purchased both conversion kits too so we have them ready. Easy assembly, very sturdy and adorable!