We ordered the lounge and received it, the box it came and looked heavily damaged. I opened the box and the lounge did have a hole in the seating area. I contacted Wayfair and they were so nice! They sent a second lounge and asked me to dispose of the first one. The only problem was the second box was also damaged when it arrived and so was the lounge, but the damage was on the lower front area and was not as bad as the first one. I think the shipping cartons need to be a lot more durable. 

Pros: nice product for the money
Cons: both items came with damage, the first more than the second