I have used Wayfair many times in the past and have also recommended it to all my family and friends. I bought two gifts for my cousin for her new house. Unfortunately, the delivery person did not knock or ring the bell and the product was left outside for the whole day. The color is not the same as shown online and does not match my rug design as I had hoped. Furthermore, I ordered a fireplace and the delivery person did not bring inside even though my cousin requested it. So it was left outside for 3 days until her husband came back home. The fireplace itself has a pretty big chip now and it could be because it was outside for so long.