Ordering the Hot Tub was easy - delivery was communicated well with several e-mails - delivery team was helpful in setting Hot Tub in place - Hot Tub works as described - we had a Hot Tub for 22 years and we hope this lasts as long - technical support has been helpful - we are very pleased and surprised that the process has gone this well - we were a little skeptical about ordering a Hot Tub on line - thanks