I'm giving 5-stars given the overall experience, we ordered back in April as a replacement to our canvas Gazebo had reached it's life expectancy. We decided to go with a hard top this time. I knew putting this together would offer some challenges given our experience with the last, I was correct. The directions have very little written words, so some assembly required thought and trial and error. It took us about 35 hours to assemble, at one point we realized one of the roof support pieces had the screw holes in the wrong orientation. We emailed Wayfair and the part arrived within 10-days. It is completed and very happy it! I recommend this item, it is put together well and the customer service was top-notch!