I have to say that I was disappointed when I first opened the box! The tree limbs were all awry and bunched up for shipping. The fill material from the base was loose and had spilled into the box. It looked like a mess! But with a little rearrangement, the tree took shape and looks great in our loft area! I was able to put the "dirt" back into the base. My only complaint is that the base was in a very cheap-looking plastic pot which would not work at all. Didn't have enough weight to hold up the tree. Had to find a bigger pot with some weight in it.