We have been using the ice maker a few weeks now. It does have some maintenance, so don't buy this thinking nothing needs to be done. You still have basic cleaning that requires wiping the machine down and running a solution though the machine. We have experienced a few small issues, the machine was not coming on when scheduled. So when contacting GE, they told me to delete and make new schedules. That is a pain, good thing I only had to do that once.

Ice quality, it is good chewable ice. It is not as soft as hospital ice, but still very good.