There was a major glitch when I ordered this wall decor. Even though I had to wait for an hour to have a representative answer my call, 
Amanda listened very politely and then went out of her way to make sure I was credited from the mistake and she kept checking back with me and making sure I understood every step she needed to take in order to come to a resolution!!
She really reassured me and was truly professional in the way she handled the situation!!!
We absolutely love this wall decor!!!!
Thank you Amanda and Birch Lane !!! 
I will continue to shop through you and recommend to all my friends and family!!!