Very comfortable and stylish. I am having the same issues as some other buyers with the footrest.  The only way to get it to lock in the down position is to get off the chair and push it with my hands. I am hoping it will loosen up with use. High back supports the neck very well. Wayfair customer service was amazing. When I saw the chair was on sale 2 days after I bought it, they gave me a refund to match the sale price.