Great service from the sales team, I was kept fully aware as to the progress of the order. The delivery team were VERY accurate to delivery times and overall it was a pleasant buying experience. Upside, When put together it's a great looking bed. Sturdy and finished well. Downside, instructions are of a generic type and pictograms do not show the parts supplied. Easy to follow assembly steps IF you are proficient with flat pack. Disappointing aspect was that the storage compartment is NOT full width of the bed. As an occasional bed for the spare room, it's a great addition.