I emailed Wayfair after receiving the frame had issues. They took no action and wouldn't provide a replacement. Months later after light use (I live alone), the frame broke and I fell to the floor, resulting in injury to myself. I shared this experience with Wayfair. They said that because I am 2 months past the warranty date, they are unwilling to provide help. They said that they will continue to sell this faulty product despite the risk of injury to consumers.