I called and got a replacement of this fixture as we thought the first one was just damaged, the 2nd one was worse than the first. the screws are not long enough for you to see them when mounting the fixture to the plate. When you make them long enough you have foam/insulation hanging out. We have messed with this fixture so much that it is just staying up with the insulation out until I can find a replacement. I have sent emails for a refund but cannot get a response. This is my first issue I have ever had with Wayfair. I am hoping it is due to short staff with Covid and not a change in the service model, but we were HIGHLY disappointed with this item