my granddaughter likes the couch, she put it together herself, good quality, however there is a ugly spot on on the back pillow. Granddaughter did not want to send back she was going to put a throw over it.  the customer service person very helpful.  sending a new back pillow.  I don't like to order such large items online, but an very happy with customer service help.  not recd back as of yet yesterday she said it will take aprx 10 days,  hope it will work out