I love the headboard. The service pro installing the headboard did a great job. However, what I am not happy about is the people who were involved with the scheduling had the service pro go to another address that was not the address where the headboard was delivered to. Adding insult to injury, they were going to reschedule the appointment because they sent the service pro to the wrong address!!! It does not make any sense to have the product delivered to one location and installed in another. This all worked out because of the service pro but I am very disappointed in the people who were involved in the scheduling.