The product came with a huge chunk broken on the back piece. The customer service rep was nice but the replacement piece can’t come for 2 weeks. I have a small apartment and this is a big inconvenience to have all these parts hanging around with nowhere to put them and house guests coming. They wouldn’t give any refund, only 10% off another purchase which is really not worth the inconvenience. I think they should give a partial refund for a damaged product.