This chair looks really nice and feels great on the back and bottom cushions. Using as primary home office chair as I work from home. This chair arrived with a tiny tear on the back seat and the right armrest. Instructions say to call manufacturer & they are immediately shipping replacement parts with no problem. Went ahead and assembled as I needed something asap and this takes about 40 minutes. The castors aren't easy to click in and it requires screws using an allen wrench (included). A bit time consuming but doable. Overall happy with this. 

Pros: Nice quality
Cons: Not easy to assemble