Purchase, tracking communication and delivery were exceptional. Couch was put together easily and quickly (less than an hour). Seat cushions are much more stiff than anticipated and when rearranging to determine the best layout for our space the pieces that clip into each other snapped. Easy enough to screw back in but leaves me wary of moving any of the pieces ever again. Overall, the couch fabric is soft and comfortable, needs additional fill for the cushions but great price for what you’re getting