A part was missing I was told that they couldn't send me the part and wanted me to return it. I explained that it's already partially put together. So I was to told  I would not have to return it and it could just be destroyed and it would be refunded without returning it. I then got return instructions and reached back out to their customer service team and was told at this time I would still need to return it but it was under review. I was told not to destroy it until I hear back. So now it's setting in the middle of my living room cluttering thing up waiting on instructions. I do not know how I am supposed to disassemble it and if I can get disassembled how I am supposed to return it. It is heavy and also don't know how supposed to ger it back in the box. All packing materials have been thrown away. I will not purchase anything from this company ever again