We had a little bit of a mix up with UPS regarding the shipping of the chairs.  I had ordered two sets of chairs and one set arrived but the other didn't.  I emailed into your customer service on a Saturday and the chairs were replaced on Monday.  In the meantime I had called UPS and was told that the package was lost and a driver would call me in regards to locating it.  I don't think it was lost, I think it was just delayed for whatever reason.  There was some miscommunication somewhere between UPS and your site.  Anyhow...I eventually received all four chairs and I absolutely love them.  The quality is definitely there and they're well worth the money spent.  I put two of the chairs together myself and I didn't think it was a terrible project at all.  Assembly went smooth and was pretty easy.  I think the chairs are perfect and give them my full five star approval!