The file cabinet design contains a lot of wasted space. This may well be true for other cabinets however with the design of this one being open, the space is quite evident. Drawer design is affected by what is placed in them ... they do not fully close since the drawer cannot slide fully back into the cabinet (designed as such). Therefore the drawers will push closed but not stay fully closed .... always open a crack. The cabinet does not lock so there is no security.  Since you do not realize all of this until it is fully assembled and full - sending it back makes it more trouble than its worth.  In this case, it is not a good customer experience. Being someone who is quite particular about fit and finish; these issues will always be evident to me.