Love these fans (used over kitchen table, in living room, and office study).  Our electrician said they are the best he ever installed. I assembled the blades and noticed the excellent engineering including noise dampening washers. We are only using the remote controllers which work well. The fan quietly moves air well in both directions and in six speed settings.  

One of the three fans had an problem internal to the motor/light housing resulting in a clicking/rubbing sound. I sent a message describing the problem and a replacement unit was immediately ordered.  Thus the "bad news" was immediately addressed.  My wife and I highly recommend both the product and prompt replacement service.