The delivery service left the bed outside in rain storm. By the time I found it and brought it in to dry it was ruined. I immediately called Joss and Main and they were wonderful!!! They sent my a new bed and apologized, they told me that I need do nothin! How wonderful!! I will continue to do business with them and tell all my friends! I have loved all the products I have boughten and the costumer service has been great!!