Excellent customer service by way fair on not getting the product on time. Product itself if okay for the price. The ball that should hang from the bottom middle of the chandelier was missing in the package but I can I ignore that. Before installation it looked really cheap. Kind of like plasticky but once installed it looks gorgeous. Good for small space. Would have been nicer if there were a little more dangling beads. Overall very happy with the customer service and end look of the product.