This bench was ordered around Thanksgiving and I got it two weeks later.  Shipped UPS ground freight - which means it got bounced around A LOT.  It was packed to take the damage - but my bench did not make it.  The left side top rail was broken at the seat.  The foam packing was also broken - so the hit must have been a big one.  The bench was gorgeous.  Wayfair offered to send me another.  I just did not want to take the chance of it coming into me - damaged.  Wayfair Custom Service is outstanding.  OUTSTANDING.  Will but from you again - because of it.