I purchased a large area rug for our home. We received it damaged (see pics below) probably from shipper. I immediately called Wayfair to order a replacement. They had me upload photos and told me I am NOT able to order a replacement NOR will they refund me until A committee reviews which has now been 48 hours!  So they have my money and I have their damaged product and they made
Sure to tell me multiple times I may not be approved for a refund. Nice to know they are GOD and get to hold us all hostage while they determine all. NEVER AGAIN will I purchase from them. Horrid customer service and do not care at all about the customer!!!