Really FAST shipping and service.  The rug quality is excellent for the price!  I initially purchased a similar rug online from an online competitor and after 4+ months of delays and poor customer service, I discovered Wayfair and have been really pleased with the service and product.  My rug was delivered two days after ordering and it came in the 4X6 size which was hard to find at other retailers.

Pros: great value, great quality item
Cons: none so far