The carpet was every bit as good as we expected and hoped it would be.  The (1st shipped) product arrived damaged.  It was obviously damaged in shipping.  Expecting a hassel I called customer service immediately upon receipt.  I was armored up and perpared to enter the fray.  However, there was no fray; there was no hassel.  I explained the problem and circumstance with the damage, and the CSR politely and professionally took my information and reassured me... they cared.  Within 3 hours I received notification tha t a replacement order had shipped.  Three days later the replacement arrived undamaged.  We will definitely shop a Wayfair 1st for any future household needs.