I love this chairs but I had issues! 
I purchased three of these chairs.  Two came in damaged so I called customer service and they sent replacement chairs.  The issue was NOT with the chair, it was with the delivery box.  The box was pretty beat up which caused the chair to get damaged.  The chairs are great.  Very sturdy, easy to put together, Taupe color (mix of gray and brown).  I give these 5 stars because they are great chairs.  However, if they come in damaged, just called customer service and they will either replace them or give you a credit.