We received the item (grey/cream) and no damage or concerns.  Easy to assemble. My husband was able to use a tool to get some leverage to snap the back into place on one side.  It was easy to pull the lever to recline and also push down to place back in the upright position.  We are excited to get the rest of our nursery bedding and décor set up and the chair will look great in the nursery.  It looks good enough we may be able to use in our room or in another room in the house if we don't end up using it much in the nursery.  A good buy.  I couldn't give it all 5 stars yet because we haven't used, but this is based on my initial reaction/use.