The ordering process was easy, received on time. A couple of the boxes were beat up and damaged. For the most part the parts in those boxes weren't damaged, except for the hooks that attach the net to the frame. 6 of those hooks were broken off. Called customer service and they want pictures for proof before they ship a new net. I'm sure they'll send a new net, it's just that it delays the assembly time and the hassle.
But the trampoline is nice, seems it's well made and the kids love it.