Reading through other reviews, you would think they all show up damaged. Ours had substantial packaging and arrived in perfect condition. It was easy to assemble about 30 minutes solo. Just remember to wait til the end to tighten it all up. Only 4 stars as it was quite difficult to get a standard LP tank in and I will be buying glass stones to take the place of the blah lava rocks. Probably another 35-55 invested. A new propane tank was 49.