if you get it right the first time it brews excelent but the first time the power goes out it isn't as easy as plug and go.... you must figure out how to reset the warmer feature every time or else it just brews and the warmer never comes on so everybody thinks it is  defective !! I don't know about you but what "person" that is in charge of setting appliances up reads and KEEPS the instructions just ask Al Bundy!!!