I bought this bean bag to my children and we all loved it. It was primary used by my young daughter who weights about 100 lbs. After about three months of light usage (reading books and playing with her tablet on it) we could see and feel that the bean bag has become remarkably flat. The manufacturer (Fatboy) said that I could just buy refill to it. I was very surprised by this answer. I did not expect that I will need to buy refill every three months when purchasing a $200 bean bag. Obviously, the quality of the beads are just not good. Anyways, I was not happy with the manufacturer, so I told Wayfair about my issue and they solved my problem extremely professional. I am very happy that I had bought it from Wayfair. Wayfair's service is outstanding.