I really enjoy the comfort of the X20 Gaming Chair. I do not think I would ever pay full price for this chair. I am 5'2 and it fits nicely. If you are taller than 5'5 I am not sure if this is the chair for you. The neck cushion will probably not fit properly in the nape of your neck. There were some minor imperfections on the metal finish and the zipper pulls were missing. Some of the threading is loose. During assembly, I was worried about the metal that is up against the material around the back and seat assembly. I am not sure if it is polished enough to prevent piercing of the material. When purchasing brand new, there should not be any damage to the product.  Assembly was possible with only one person but takes longer. Directions were easy enough to understand.