The package was poorly shipped. It was held together by scrap wood and in paper thin boxes that were falling apart. Thankfully out of all of that, we only had 18 broken tiles. After contacting costumer service at wayfair (she was amazing), she said they would ship out 3 more boxes and to keep the broken ones for scrap tile for cutting. Today we received the 3 boxes and they are the wrong size! We ordered 4x12 and received 3x6. Still waiting for this issue to be resolved...