I'm beyond happy I decided to go with NewAir for my air conditioner needs. Our central A/C just doesn't cover the whole house & this portable A/C does just the trick! I love that everything is included in your purchase including the window kit! The settings are user friendly which is a bonus! I love that it's portable so I can move it from room to room and if I don't need the A/C I can use it as a fan ! I am beyond happy with this product and would recommend it to all family and friends