Ordering was quick and easy like normal. Shipping took longer than the estamated time given. I ordered an open pkg item to see how that worked, what condition it would be in and to save money.  I put door pantry rack together with no problem... all parts were included. Yeah! One smalk part was twisted on bin but I easily fixed that. No other problems. It holds lots of pkg that made my pantry look messy. Now cupboard is neat and tidy.