We just unpacked our hottub. There’s piece of the outer shell broken off. We haven’t hooked it up yet but will soon.  The delivery guys showed up in a delivery truck with no way to unload the hottub. My husband said just use the lift off the back of the truck, they said it doesn’t work. So they were just going to roll it off the back!  My husband got our tractor with a loader and got it off the truck for them.  Then the guys stood around waiting for a tip…..they didn’t get one and were sent on their way. I’ll return to this review once the hottub is functioning to update the stars.