This is our third purchase from Wayfair. The bunk bed is sturdy and functional, however, we did not receive all of the material to assemble the ladder. Unfortunately, this appears to be a common issue with this company. At least it has been for us. I did reach out to customer service and received a response within less than 24 hours. According to the representative handling this case, it will take approx 7 days to mail and deliver the missing piece. The instructions were not thorough, but considering the cost of the bed, we didn’t expect much. Other than the inconvenience of the missing piece, the bed is decent for the price. Fast shipping and received the product 2 days earlier than expected.