Purchased this toilet and it arrived with a cracked tank - the process of reporting that and having a new one shipped was so easy (was totally impressed). The second toilet arrived in perfect condition and I love the 'power flush' of the 1.6 gallon toilet - quiet and efficient. the Round toilet also saves some space compared to the elongated bowl and you don't feel cramped for space either with the round and I really like the comfort height as well (new to me!) - very happy with purchase process and amazed by the return/exchange process - Wayfair made everything easy and their customer support was great!