The machine came with a huge dent on the side. I called wayfair customer service and told them. They offered no remedy. We did hook it up and it is a good little machine. It handles more clothes than the last one. It cleans very good. I use half the amount of soap. I can was several if my husband's Jean's with no problem. I also have washed sheets and blankets and it does a good job. I recommend the washer. Again they didnt include a packing slip or a copy of the warranty. This is not a cheap item plus warranty. Everything I purchase from them is over a hundred bucks. It's important to keep records especially for you insurance company...I have nothing.