Ordered 2 garlands. First garland was in perfect condition. The second one had problems with the lights. Only half of the lights would work. I replaced both fuses and still wouldn't work. I called customer service and immediately they ordered another one at absolutely no cost to me and contacted the product manufacturer while I was on the phone to see if they wanted the defective product returned. If the manufacturer wanted it returned, they would issue a pick up label. Again, no cost or inconvenience to me. Excellent customer service. As far as the product is concerned, besides the one being defective, the garland is simplistic and absolutely beautiful. Just what I was going for. It is very full and a bit heavy. Very nice quality.  I am very happy with no complaints with this product.