This chair is just what I needed to get through my long hours of studying for law school. I have back and hip issues so the added heat and massage feature is much appreciated. I went to try out chairs at Staples and to get one with this level of comfort and support they were double the cost....not to mention that they did not have the added heat and massage bells and whistles. The heat and massage features are not top of the line by any means but for the cost of this chair and the fact that it is comfortable and supportive without those features....I see it as a win-win that they throw those features in.