Bought this over a month ago and so far our family is loving it. I like how the AI learns and recommends appropriate and energy-saving wash options. Smart Things app complements the washer and drier as you can create recipes for your wash loads. I find it efficient and it appears to launder our clothes well. It can even get rid of pet hairs (we have a cat!). Will continue to observe how it performs and hopefully be able to provide update after some months.