I ordered this item in October as a Christmas gift for my daughter. Of course we waited until the week of Christmas to assemble… lesson learned. Unfortunately we were missing a piece of the ice maker. It was functional and would have been fine like that to play with Christmas Day, but I went ahead and requested a replacement part from customer service in hopes to eventually complete the kitchen. Ella J with customer service was awesome! She quickly responded and had our new piece at the house on Christmas Eve just in time for Christmas. Customer service was five stars as well!