The gaps where the headrests meet the arms are unsightly. The fabric on the arms came damaged and the fabric is extremely delicate not durable/livable/usable in a home. Also, it’s way over sized like a huge doll chair. You can see in the pic it’s size next to a club type chair  It is beyond firm—it is stiff—there’s no give to the cushion at all. It is more like an upholstered bench than a chair.