I love this toaster! It saves me so much time in the morning. My oldest son eats the thick Eggo waffles for breakfast and in the old toaster I would have to run it through 2 times to get it heated through. I have only had great results with the Black and Decker toaster. I use the frozen button when doing his waffles and the regular setting for my toast. I love that the toast or waffles comes out enough that you don't burn your hand trying to get them out of the toaster. I also like the fact that it is easy to clean.