I was given a delivery slot for early morning and the order arrived later in the day so I'd advise not relying on the time frames they give you. My driver was in a rush and did not bring the items into the house let alone to the room of my choice but luckily the packages were not too heavy. The bed also took 4 hours to assemble rather than the hour and a half they suggested. The instructions could have been more clear e.g. 3D images of the parts of the bed. Other than that I am very pleased with the bed and the service.