Wayfair gets five stars and the fan 2 stars. The fan is phenomenal looking and easy to assemble and install. After installing the first fan we were presented with an annoying pulsating humming noise. The noise was unacceptable since the fan was installed in out master bedroom. We contacted Wayfair and they immediately sent a replacement fan. The new fan did not have the humming noise day one but then had the same pulsating hum, only worse.  The hum is so bad it can be heard in the upstairs bedroom which is absolutely unacceptable. Contacted WayFair and received excellent service and a full refund. So unfortunate as the fan is beautiful.