Despite reading through endless reviews and trying to choose the least risky shoe bench on here, we still ended up disappointed. Scratches and dents to body from careless shipping (Wayfair, PLEASE switch to anyone but Fedex, I beg of you!!), multiple holes referenced in assembly diagrams were missing/not pre-drilled, and the espresso color is drastically darker than it appears in the listing photos. Thankfully I own a power drill but your average Joe/Jane/Jax Renter might not and you'd be up a creek for the missing holes without one, not to mention the white-knuckle gamble of drilling into the thin wood panels of flat pack furniture. Lesson learned. I will say it is VERY heavy and solid so it gets a point in its favor for that.