Beautiful design of the toilet. Unfortunately, we received a broken toilet 3 times before we gave up. For the most part, the toilets seemed to be packed well enough by the manufacturer (except  for the lids), but the outer shipping boxes sustained damage. Personally, I think Fed Ex was a major contributor to the broken toilets. I will say that I was very, very impressed by Wayfair on their handling of the reordering and refunds (3 times). They gave me a choice each time until I gave up after the 3rd toilet. To me, Wayfair is like old fashion customer service and I love that!!