My 11 fin black radiator arrived very quickly, however it was badly damaged in transit and was leaking oil. I contacted the customer services and they sent me a replacement one straight away. I love my new radiator, not only does it look good, it gives off a lot of heat too. The timer is a bit fiddly and the switch between timer, on and off would be better if it was a little bit bigger and easier to see, but I soon got used to it. I have only used it on heat 1 and 2 as yet, as it has not been cold enough to have it on heat 3. It makes no noise at all even when warming up and it is lovely to wake up to a warm bedroom in the morning. Thank you VonHaus, I thoroughly recommend your radiator.