The bench is just what I wanted.  I never could of put it together myself.  I had a friend do it for me, and he had a hard time.  I do not know what they are called, but the little thing they sent to help you put the screws into the wood were very flimsy.  He had a very hard time putting the screws into the wood.  Other than that, the bench is great.  It is all put together and looks wonderful on my front porch.