We are in a new home and this is the first washer I have purchased that wasn't done in a hurry to replace a nonworking one. I had done my research, so I was disappointed that less than 2 months of ownership and use I required a service call because it wouldn't drain.  This model does not have a drain screen that is user accessible. In fact it doesn't have one at all!  Even the service tech was surprised at this new design.  It appears that when the drain pump is plugged with some thing it will require a service visit.  Not pleased with this.  So now I have to be extra careful what I put in the washer - no really fuzzy items and double check all pockets.