Bought this washing machine based on the great reviews. Ignored the bad reviews that highlighted the main problem with this washer. It doesn’t clean clothes - could be that the water level is too low  or the clothes on the outer edge of the drum doesn’t move around much during the wash. Either way, the clothes are not clean when the wash is done. 

Perhaps there is an easy fix to this but it’s impossible to contact LG to get an answer. LG does not have a customer telephone number. The only option is a virtual assistant which everyone knows is pointless. It directed me to the features of the washing machine.  My only option is to return the washer and buy a new one.