Have gen 2 with connect that was painful to setup originally. Purchased gen 3 with connect and again not so easy to setup connect. had a network issue and couldnt get it back online. Contacted support but they could not assist either. Returned lock and connect as it was still within return timeframe. After I returned I setup original lock using my wifes mobile. August needs to spend more in compatibility and troubleshooting wifi issues..its not like they are not making money on the product as they have a premuim price for what they do!!!