I was appalled when I received the dog bed. It was shoddy and looked nothing like the one pictured. I let your staff know, and they were very helpful. I explained that I didn't have the time or materials necessary to return the bed, so they very kindly offerred to send me a replacement without my having to return the original. I received the replacement, and it was even shoddier than the original. A section of the bolster padding was empty, and the stuffing for the main section was lumpy and couldn't be straightened out. I think your customer service staff is absolutely wonderful in the way they respond to problems, but I think your quality control staff (if you even have one) is sorely in need of training.