The product ordered was fine BUT my complaint is with return service . I returned 2 fire screens at the same time , one was returned due to ordered was cancelled but send to me anyway ( wayfair instructed me to just send it back unopened when i received it and the 2nd one was too small . To get to my problem , one return was credit to my account right away BUT it has been awful trying to get credit for the second one . I have called 3 times and each time was promised the problem would be corrected . The last call I talked to the manager and was told the problem was taken care of , which is the same thing I was told the call before . It upset me that there is never a problem charging your account but why is it so difficult to credit customers account . Now I must wait another 10 days to see a credit . POOR CUSTOMER SERVICE .