I bought this shed many years ago, at least 10 I think more, and it is still going strong. After some time, I noticed the bottom of the hardware on the doors was rusting. Despite attempts to repair it, it didn't stop. Finally got to the point where the bottom latch was really loose. So, I needed to do something. I sent an email to customer service and, despite the auto reply that it might take a while to get back to me, I had a reply from Alan the same day. He asked for some additional info which I was unable to provide because I had misplaced the manual and the label that was supposed to have the product ID on it. When I wrote back to say I could not find the info - Alan replied that he had located the parts and even though not under warranty he shipped them as a one-time courtesy!! The installation took me about two hours and now my doors are solid again. Thank you to Lifetime and especially Alan