If HANDY had come as they have promised for the last 3 days at various times, I would be delighted to see this thing assembled and working.  As it is I have not idea of what it really looks like.  You am contemplating contacting the BBB as well as all our local web sites in re HANDY who seems to be anything but hand.  After many a booking and then canceled at the last minute by HANDY, I decided to assemble this myself.  The directions are less that perfect and as this was made in China some of the parts (screws) were not included.  The directions as to starting are also missing.  Fortunately, our neighbor knew how to operate it as they have fire pit of their own.  To shorten a long story, it is up and running and very beautiful.  We will enjoy it, but should probably have it hooked to the propane line into the house.