Love this piece!  It is firm - as a Chesterfield should be, but not uncomfortably so.  Some sofas are so soft that you sort of sink into them.  Those are comfy enough until you try to get up and need a tow rope!  So, I love the firmness.  As others have mentioned, the color shown is deceptive. It is nowhere near as light as shown in the picture.  I was prepared for that since I had read the other reviews.   I don't think it is pure gray or pure flax (as indicated by other reviewers) - but a mix of both.  Depending on what you put with it, one color or the other will come out.  I am about to move and need this for an additional living space (keeping room).  I liked the look of this piece so much I purchased it as the anchor piece for the room.  I will choose other upholstered pieces based on the actual color of this sofa.  I would have deducted a star for the significant difference in the color shown vs. the actual color, but that is not a deficiency in the product.