Bought for my granddaughters room for Christmas.  She loves the mirror but the hardware for mounting it on the wall wasn't in the box and it took 4 phone calls and about 3 weeks before I finally got the situation taken care of.  The people who answered my calls were all very nice but unfortunately solving the problem was out of their control since all they could do was put in an order for the hardware but they don't actually ship it.  My fourth call is when they decided to ship me a whole new mirror and luckily the hardware was in the box when we received that mirror.  Now she'll finally be able to hang up her mirror!