Purchased a 1202OB coffeemaker 6 months ago, and everything was great. However, issues were encountered with the brewing cycle taking too long and shutting off prior to completion of full pot brewing. Used "Chat" tool to contact Kitchenaid/Whirlpool and through 30 minutes of discussions was able to provide original dated receipt to "Janice" who processed my replacement with the 1208OB unit. Fantastic Product and even better service from the customer service department. THANK YOU