Ordered this and it wasn't delivered, although it showed that it was on UPS tracking site.  Contacted UPS, they referred me to WAIFAIR.  Jill was most helpful and was able to arrange the item be sent out again.  The replacement arrived a couple o days later.  The UPS driver discovered the first item was delivered to wrong address.  He retrieved it and we instructed him to return to WAYFAIR.  Couldn't have had better customer service from WAYFAIR.  And the product was great.  

Pros: Great customer service and product.
Cons: Wish customer had to sign when receiving a delivery.  This would prevent mis-deliveries.