I received it in a excellent packaging. Nothing arrived broken. I am satisfied and happy with this item. I used this lighting for my bedroom walk in closet. My husband installed it. It's pretty straight forward and easy. I like the way the little crystal beads shine and dance on my white walls. It looks real glam. I've received many compliments. The only thing I was surprised and disappointed is the light blub. You can't use a standard light blub. The blub is a tiny little thing it's called a G9 which i never heard of before until now. It's bright enough to light to find what you want. I do recommend this pendant.