I want to thank Wayfair for their customer service. I ordered this chair for my husband after researching different models. The initial order arrived and it was obvious through the packaging that there may be damage to the product which there was. I contacted Wayfair and they promptly sent a replacement which came in a timely manner. We are happy with our purchase and we appreciate the level of customer service received from the Wayfair staff and the company standing behind their products. We are happy with the chair and the quality.