I give the couch a 55 and wayfair a 15. The couch is beautiful and sturdy! Looks just like the pictures and is a really solid quality. The couch is firm but still comfortable since the seats are so deep.

However working with wayfair customer service is exhausting and not helpful. Ran into an issue with delivery and spent nearly 3 hours on the phone trying to resolve. Ultimately it was resolved but it shouldn’t be as difficult as it is to get problems resolved.