First, this chair was very hard to assemble — but also not worth the $95 assembly charge.  I have assembled a lot of office chairs and never before needed two people in order to get the back and chair seat joined with the iron plate and screws.  Once assembled, the chair looks good and is comfortable for now.  But, the arms feel awkward (too short from seat back?) and overall chair doesn’t feel sturdy.  I only got it a week ago and have had to tighten screws on the arms again.  I doubt if this chair will outlast the purchased protection plan.