Couch looks and feels pretty good for the price. Everything works properly. Delivery crew was very gentle and professional. However, Wayfair needs to seriously work on their delivery scheduling process. They rescheduled our delivery day over four times! When called them asking for explanation they couldn’t provide me one, all they said was that “it was a glitch in the system” and there was nothing they could do besides schedule me for a different day. End of the story - Wayfair made me waste three working days staying at home waiting for a delivery that never made it. Customer service really needs a huge improvement!