Shipping and unboxing was great and easy. The mattress is very comfortable. The only thing we did not like was top of the mattress was so slick our fitted sheet would slide on it and wad up whenever we rolled over. This happened with two different fitted sheets. We purchased the version without the pillowtop, so we ordered a mattress topper from another company as a substitute pillowtop and that has worked well. It has the added advantage that, in theory, when the topper wears out we can replace it without necessarily replacing the mattress. We would buy from BB again.