Wayfair has  some great customer service staff! There big mistake is  hiring  FedEx to deliver for them. FedEx repeatedly messaged me that my chairs were on the truck for delivery that day. That wasn't true, it wasn't until day 4 that they finally arrived. The  color works in with our decor but the material is a bit old fashioned looking. If the material holds up well, I can deal with that. Where my disappointment comes in is the level of comfort. The chair is very hard and there is no lumbar support. I'm 5'4" and I can't touch the floor unless I'm rocking. No looking forward to relaxing in these chairs unless they break in at some point.