One side of the power recliner broke upon first use due to faulty wiring installation. The wiring was caught in the reclining mechanism causing extreme tension which bent the motor/actuator assembly that reclines the seat. The seat is now stuck in the "up" position. You wouldn't expect a $1,400 sofa to break upon first use. Wayfair defers to the manufacturer to resolve the issue instead of immediately issuing a replacement, as would be expected.