I’d been looking for the perfect ottoman.  Wayfair came through for me once again.  The product was just as pictured and is of great quality.  The price was unbelievable.  However, I was not totally satisfied with the timeliness of a question I sent in via email regarding “open box”.  After no response, the next day I sent in a 2nd email, yet no response.  That’s when I decided to call and the representative was very, very helpful.  So I ordered the ottoman with him and it arrived several days earlier than the expected delivery date.  Then I get a response to the 2 emails sent, (not good).  But besides that the product, the price, the delivery and the phone representative were too-notched.