I purchased an elevated planter from Best Choice Products. I was so excited to get it but, unfortunately, it broke within a few weeks (less than a month). The long panel cracked in half, the wood was so weak that the screws ripped out of the wood and two of the four casters broke off. It was completely destroyed despite being put together per instructions.

I took the wood to the recycling center and contacted Best Choice Products for a refund. They are unwilling to provide more than a 15% refund because I can't mail back the wood. I'm really disappointed, especially because they have numerous complaints about the same problems on the planter. 

I'm really, really disappointed in the product but I'm even more so disappointed in the service. I'll never buy from BCP again.