At first I was very happy with my purchase, that is until I went to change the cushion covers and found the cushions themselves to be completely disintegrated despite very meticulous care. I contacted Wayfair ASAP and was very impressed by their customer service, they confirmed a replacement order as the item is still under warranty and even communicated a shipping date. Despite the aforementioned, Wayfair cancelled the replacement order and sent me an incredibly insulting email offering me 178.16 in store credit, nothing that they “know this is disappointing to hear.” Simply put, this is wrong. There is clearly a manufacturer defect with these cushions and this issue needs to be resolved properly, and more importantly as originally communicated and confirmed.