Received the chair in good condition. Does require some assembly but my husband did it in maybe 15 mins. The seat is firm but I like that making it easier to get out of it w a baby in your arms. The back isn't as high as some other reviews suggested. I can not rest my head back (I'm 5'6") but it's still comfy. My husband says it's comfortable too, he's 6'3". Haven't had it too long so hoping it doesn't break or have any issues but overall pleased w the look, size and feel.