From ordering through to delivery, seamless, with good communication, and advice. Items very well packaged, better that I have seen before, on arrival of delivery the driver was very accommodating, unpacked both items and removed packaging, to take with him, he carried furniture to the requested area and enquired if he could be of any more assistance, I was more than impressed, as my wife has a cast on her leg and I am recovering from major cancer surgery. We have since purchased the chests of drawers to accompany the bedside cabinets as we are so impressed with the quality, we are now looking for more.