It took me over a year to finally decide to purchase this couch, I looked at so many online and in stores, It came ahead of schedule and I so excited, but when i open the box(Very Beat up Box) it was dropped and the corner had a split piece of wood and the arm was missing padding, I called right away and they were so good ,they said we will have another in mail in 10 days, was told to keep or donate damage one. (Yay,I cant afford to mail a couch) the new one came early, Great. But not the right color. Ug, I'm just going to let it be, I don't want to wait again, But I do love this little couch, its stable, comfortable and perfect for my town house,(small space). Customer service was awesome..