I have been battling this recliner for almost a year. Will not recline unless i rock the front bottom onto the floor. Continuously turns....and yes the floor is level ..I checked! Just not what I expected as far as quality. Lightly stuffed, when I move the chair the arm falls off and I have to put back on. I got what I paid for without a doubt. I am considering moving it to the basement for children/pets and buy better quality for my living room. I would have sent back but is too much hassle. Will be more cautious when buying offline furniture.