The sofa is soft and comfortable. Im a bit scared that it might be easily scratched as it’s pretty soft on the seating area. I’m also not sure how the sides would hold up as it’s pleather, but so far the product itself has been great. 

On the service side, ordering and delivery was a bit of a hassle. I tried to cancel the order 10min in to the order as I forgot to apply a coupon, they said it’s impossible to do so. I had to call multiple times, go through multiple avenues to make it happen  Paid for delivery into the home, but they didn’t come in as they didn’t have the shoe covers available so my boyfriend and I had to figure out how to move it through the door and place it. I guess I was expecting a little more from Wayfair as they’re a bigger company, but it is what it is.