I ordered this lamp not realizing how great it would be. The remote feature was a plus but when I received it, I determined that it had multiple lighting settings and a dimmer. Less than a month after I received the lamp, the remote stopped working. I called customer service and they quickly shipped me a new lamp (they said they could not just send a new remote).
What I realized after I received the new lamp was that the remote had to be synced with the light bulb. I didn’t have to do that with the first lamp. Once I synced the new lamp, I tried the same with the old lamp and it worked. I ended up buying the second lamp because I like them so much.