We had an issue with one of the chairs in the dining set we ordered that arrived with some scratches on the surface.  We called into your customer service and the chair was replaced right away without hassle.  The new chair arrived just fine.  We purchased the entire dining set and are very pleased with how it all turned out.  The quality is definitely worth the price we paid.  We've enjoyed your site and, just for the fantastic customer service alone will continue to shop here.