I ordered the Sanctuary Spindle Back Arm Chairs ( they came in a pair) and was thrilled with the quality and how they look! I can't wait to use them in my house that I am building.  I was, however,  dismayed to discover that one of the seats had cracked in the shipping. I took pictures of the damage and called customer service. I have never been treated so well by a large company! The person helping me asked me to send pictures, which I did. By the end of the phone call, she had reviewed the order. She had assured me of the fact that I would be receiving a new PAIR of chairs and they would be shipped asap. They have since arrived and are beautiful! The delivery men were as cordial and professional as they could have been.Unbelievably awesome service! I would use Wayfair again and again!