It came well packaged and in good condition. It took absolutely forever for me to get both chairs though and was very frustrating. I love the aesthetic of the chairs overall and the cushions are pretty thick, thoughtless firm than soft. The back is stretched canvas and doesn’t offer much support but we are using it at our island and don’t often sit back when there. Unfortunately the legs didn’t completely lie flush no matter which way I turned it but I believe that is something only I notice since I put it together. Overall I really like these chairs and only lowered it to 4 stars based on the flawed legs and hard cushion.