We have ordered furniture from Wayfair in the past without disappointment. When opening the box to this bed we found the back of the backboard ripped and inside looked very dirty, I almost thought maybe a small animal had been inside the backboard chewing something up. I actually had to vacuum the inside of the backboard before we assembled the bed. I figured it would be easier to just try to clean the bed up then return the item.  Especially since my daughter was looking so forward to her new bed. It would have been nice to receive the item in good condition.