I was excited when I received the chandelier. My electricians came over the next day and installed it after they left I noticed that the pretty stuff that assembled on the outside which were the crystal chains and the crystal balls were not in the box. I called to get replacements sent and I received 13 of what was needed. For example I needed 140 crystal balls and only received 40￼￼￼￼. It’s frustrating because the chandelier is in my front entryway. Hopefully we can get this resolved in a much more timely manner. ￼￼