Customer service gets 5 stars. Ordered 2 of the same piece. One came with very minor scratch the other came with broken draws (rail off one draw at least. None of its draws align to close and one draw had a hole size of a quarter) so we are keeping one and they gave me no problems to exchange the other. As far as dresser itself. You get what you pay for. Very cheaply made. Hoping it last the 6 years I need it for. Draws are not wide and instead of folding shirts neck to bottom I have to gold them lateral (sleeve to sleeve) to fit kids shirts. My 13 was happy and didnt want something else so we are keeping them. Piece to me is worth 260 no more. Comes assembled and all you have to do is put knobs on. But to get the draws off the wood slate was challenging as I was very afraid it would ruin the bottom with chips in paint and wood itself. The delivery guys were really nice I paid 20 for the deliver to room. Came on time and called before their arrival to be sure someone was home.