This fandelier is sure to be a conversation piece! Our unit arrived without a functioning responder unit, and while the electrician was still in my house, I wrote to Wayfair. Within a minute, Wayfair replied they would send a new unit to our home and that we could donate our partially functioning unit to Habitat for Humanity. Our new unit arrived in two days! We are happy with this unit and Wayfair’s exceptional customer service! We also appreciate that Wayfair encourages customers to donate unused product instead of contributing to carbon emissions involved with returning products.