I ordered three stools.  Absolutely love one of them. The other two were quite different, and it was interesting - they came separate from the first one, the boxes they came in were a different style from the first one, and the hardware was different.  It's like they were made by different companies.  The two I didn't like look like manufactured wood, and not at all like the beautiful reclaimed wood of the first one.  As if that wasn't bad enough, they were nearly an inch shorter than the one I loved.  When I called Birch Lane, they said they couldn't guarantee that getting two replacements were solve this problem which was a real bummer.  They gave me a full refund.  All I had to do was save the packaging. They sent someone to my home to get everything which saved me the huge hassle of having to disassemble and repackage.  For that, I was very grateful, but now I have to go through the process again, of finding new stools.