Firstly the service was amazing. I was given a slot for delivery and the driver then called to say he was half an hour away. The delivery company were lovely and polite. The bed is perfect! Solid frame that doesn’t squeak when you move around at night. Loads of room in the ottoman and opens/closes with ease. If I were to be extremely nit picky, the only thing that could be improved are the instructions. They are a little basic. We love this bed and highly recommend buying it through wayfair!