The rug was what I ordered but it was delivered before the posted date and you guys left it in the mud, snow and rain flat on the ground. Not very good for your image or for me as a new customer.  I did call to make a complaint to your people and that person was very sympathetic and even offered a  rebate. Very cool of you since I had to clean off all the exterior of the plastic shipping wrap before I could bring it in the house to see if it was damage..... I was lucky very lucky since the wrapping was ripped. The rug had no damage that I could see.