I'm flabbergasted! I purchased and 2 of these rugs in the Ivory/Gold, it was visible USED and DIRTY. I cancelled the smaller of the two and still have not received my refund. Numerous emails to customer service and still no credit as to this writing.  I then, purchased a Blue/Ivory for my daughter's room--it had animal feces on the rug--disgusting! I'm on the phone right now on hold to speak to a supervisor. I also upon receipt of the DIRTY AND USED rugs sent an email to customer service supervisor and was assured by the customer service rep. that I would be contacted--no contact.  I'm simply in shock that Birch Lane would ship items for sale in these conditions. I'M STILL WAITING FOR THE CREDIT BACK TO MY ACCOUNT FOR A RUG I DID NOT RECEIVE. THANK YOU!!