We have had several Insinkerator hot water dispensers during the 44 years we have lived in this house. I enjoy the convenience of having hot water available whenever I want it. We just recently replaced our last one that lasted 9 years, and I like the replacement very well. I especially like the new design of the handle which is much more comfortable and does not allow water to leak into the top like the old one did. I cannot comment on the ease of installation since I had plumber install it, but it appeared easy. I have given up crawling under sinks.