These 2 kettles were purchased over 5 years ago. I am the new House and Events Mgr for an Event site in Napa CA. I just opened the original shipped box, in this box was 2 brand new, unopened kettles-Yippee! I hold public and private teas, and many other culinary/wine events, at my work place, and I was very excited to add the newest KitchenAid appliance to all the other top of the line appliances I use regularly. Unfortunately, one of the kettles does not work. The 2 bases & 1 kettle works perfectly. I have tried for 3 hours to reach customer service, no luck! 
If someone from KitchenAid service department can please reach out to me I would appreciate it!