No problem with the mattress. First good night's sleep for ages!
However, there was a problem with delivery as it didn't seem to be collected by courier.
Rather than sort out the customer, they tried to figure out what went wrong internally! As they could see on the website, that it was still awaiting dispatch, there should have been no reason to delay the customer any further and send a new one! The response to find out why it hasn't been sent and then 'replace' it, was wrong. a. there was nothing to replace, b, your internal problems are not mine, Why should I be made to wait for you to sort out what went wrong internally?