I received a product that was obviously a returned item (while paying full price for a brand new item).  It had several missing parts and others that were damaged.  I emailed the company (the supplier not Wayfair) a number of times over the past  2 months ago and have still not received the parts or even a courtesy update email.   At this point, I have had a large half-opened box of lumbar sitting in my living room tripping people as they come and go and I am extremely frustrated with the lack of professionalism from From The Tree Furniture.  Zero stars would not recommend.