Loved the chairs, but but 1 of them had defective legs. I understand that happens from time to time, but when I contacted customer service about this I was told it would be an additional 3 weeks to get new legs! When I inquired if they could come faster, I was sent a link to a website where I could search for suitable replacement legs myself. Obviously, this is not the way to retain customers. I am very disappointed in my customer service experience and the additional 3 weeks I now need to wait to use my chair.