I was very impressed with how fast & efficient the process was. I placed my order on a Thursday, it was shipped the next day & I recived it that Saturday. It’s very well packaged & the box is the shape of the chair. This is not linen if you are looking for that style it’s a micro suede almost velvety. The wood is like an antique grey & it makes it look so beautiful! I am very happy with this purchase. I have already received many compliments.