The low rating is due to the horrible condition the packages and damage to cage. The cage is great once we unbent parts the door still does not work properly but we needed to get it up so did not have the option of returning it. I am very disappointed in the quality of the delivery and the lack of protective packaging and hesitate to use Wayfair again for that reason, the  delivery people beat the packages to death and there was no protection provided causing damage to the cage.