Purchased two bidets in early 2020. Both worked okay for two years, and then one of them had a severe internal leakage. My guess is, one of the internal O-rings failed due to which water started leaking from inside to outside. Basically, the unit became completely inoperable. When contacted customer service, instead of assisting, they asked me to pay for repair equaling the value of the bidet itself PLUS the shipping charge. Beware, this manufacturer makes a cheap low quality product that lasts only two years !!