As a washer it works and cleans. The alexa that is built in has never worked for me. I have called and spoken with tch support and apparently it is a knows issue and no eta on a fix. It seems like I'm not the only one with this problem and I would not be surprised if at some point there is a class action suit for selling a product at a premium that has premium features that don't work. Next time I would have saved my money and goten the less smart model.