This is a great looking set. However, one of the arms of the chairs came with the screws popping through the wood. I contacted the service company as instructed and even after 11 exchanges, I still do not have the replacement part as was promised. The company was awful to deal with and would only communicate via email. It is taking forever to rectify (assuming it gets rectified) and in the meantime, I have an ugly piece of furniture. One should really be able to call and speak with a person when there is an issue. I will remember this for next time…if there is a next time.