I have recently placed 2 orders for a recliner cover which were incorrect.  I spoke with a customer service rep named Lisa who sent a return label for the first incorrect item which I promptly sent back. Last Thursday I received the wrong recliner cover. I even included the SKU# & still received the wrong item. I emailed Lisa on Thursday but have not heard from her.  This is unacceptable so please send a return at no charge so I can move on