it started with the delivery they gave me a 4 hour window to show up and they were three hours late, the product itself is smaller than expected, material is cheap lightweight wood that cracks and splinters easly, it was missing a complete bag of screws that I had to go buy to replace, directions were a little hard to follow and ended up setting it up backwards, it took my adult daughter and my self approximately 12 hours to set up and had to buy 2 replacement boards and the bay of screws. won't purchase this style of playset again I will just build one myself