Complete honesty. I was putting my last chair of what I thought was a great purchase together then the gold nut insert on part D wouldn't stay in place. IT'S a crucial peice. I sat on the phone with Wayfair over an hour w/o ever reaching anyone.  See attached pictures. I emailed the address on the box and received a response that someone would contact me....still waiting. I'm very disappointed. I will not purchase WAYFAIR again. 2 stars because it's really nice if someone cared to fix minor fixable issues. Customer service ruined the entire purchase and review.