I REALLY liked the shelf and REALLY wanted to be able to use it.  However, when it arrived it did not have the towel bar hardware included, (and I was specifically looking for a shelf with towel bar). I contacted Customer Service who placed an order for the missing parts.  Unfortunately,  I found out those parts where no longer available, so I contacted Customer Service again and returned the shelf.  Returning the shelf wasn't difficult.  I gave this item 2 stars because (a) it was missing parts and (b) the length of time it took to find out the missing parts were no longer available.