I have 2 One Touch trash cans that I have had for over 10 years. Over that time the One Touch lids had lost their springs. I contacted customer service via the company website form to see if I could get the springs as replacement parts. I was answered the next day stating that the springs were on their way, no charge! I find it great in this day and age that a company stands behind the products they sell, even if they are more then 10 years old! That's a company that I will purchase their products again and spread the word about the awesome customer service.