Customer service was incredibly helpful, in spite of how busy and chaotic the holidays have been. 
My wife had a dxracer before this and she actually likes this more. FAR simpler to put together and took at least a third of the time. 8 easy to install bolts, wheels were a breeze (snap in place), the back of the chair has slots in the sides to aid in fitting it onto the seat brackets, and incredibly simple directions. 
Definitely worth going through Vertagear instead. Comparable, if not a notch above dxracer quality.