Birch Lane did an excellent job processing the order. It arrived well before the scheduled date, which was a pleasant surprise. 
The Gabriella pattern is beautiful, and we love the grey color. While none of the dishes had cracks or chips, there are definitely flaws; it makes you wonder if they have any quality control for the production line in China. For example, probably at least 25% of the dishes I ordered (I bought two sets), had the glaze unevenly applied, which results in color variations at best, and rough surfaces in worst case. I had planned to use these dishes for everyday use, so although its disappointing that the quality is not top notch, I am keeping them.