The Great customer Service!! First chair that was delivered had the motor give out within the first 15 minutes. Thinking that this was going to be a headache of a problem was quickly dismissed when customer service quickly arranged for a replacement chair which arrived really quick. Hassle free customer service, Fantastic!! The Chair was very easy to assemble, the motor is very quiet. fits the room quite well and is very firm and comfortable. Thanks WayFair for the excellent customer service!