First problem I encountered was the nut that is used to hold the rain shower head extension was either stripped or just didn’t fit right. The shower head is heavy and the nut wasn’t tight enough to secure the extension so it dropped down. They sent me a new extension and back nut. Shower extension came dented so they had to send me a new one. Installed that when the new one came but the shower head is still too heave for the back nut. I ended up going to the local hardware store and getting some large washers to help secure it…that did the trick! I feel like some washers should be included in the install kit for this scenario. After the install, it did create a water hammer issue with my pipes. I did not try to install anything to correct it, but if you finessed the water temp knob, you would avoid it. Other than those issues, it looks nice and functions well.