First, let's just get it out of the way now that there is no other espresso maker/coffee machine that will look better on your counter space! Initial setup on this machine was a bit...involved. But after that, everything works great! We love the simplicity of operating it and the frothed milk couldn't be any easier to add to a drink. We have learned that each time you start the machine it will run a quick cleanse cycle, so we have a mug ready to catch a bit of water at the beginning. But everything from operation to cleanup couldn't be easier! We love the convenience and the espresso drinks both taste and look great!