I own my own cleaning business and saved up for this machine, was so excited when i finally got it. I told everybody about. Boy was i fooled!!! The first time i used it the wheels left marks on the floor, then after a few months it stooped steaming. My husband tore it apart to see what was wrong but could not fix it. The machine it self does not get under counters either. Needless to say i went back to my steam shark and would never waist my hard working money on one of Bissells products nor give a good word about them.