Purchased set of two vases that was advertised showing a picture of a short and tall vase, but description said only short. When package came, only one vase arrived. After communication with customer service, they were no longer able to get the tall vase and changed the description only giving a option of one vase on their website. They did refund my purchase. Their customer service was wonderful though. They responded in prompt manner and did what they could do to help. 

Pros: Great products.
Cons: Needs better advertising on their website.