Received this toaster about a month ago. I have kept the setting on 3 and it works well for me. Regular bread and bagels fit fine.  I have not tried English muffins yet and I have not used the "defrost" setting yet.  I like that you can have a bagel soft on the outside and toasted on the inside.  It is easy to grasp a hot piece of toast with the high-lift boost.  This toaster is lightweight and matches my other kitchen appliances.  Best of all, the sides do not get hot. [This review was collected as part of a promotion.]