This microwave was very similar to the unit we bought 10 years ago and loved but this unit has a tendency to lock up whereby you get no heat, no program working for potato, popcorn, reheat. Had to totally reset, unplug. To get it to work. One service call, worked as soon as the guy walked in the door. Quit again a week later. Reset again and now it's working we are in week 4. We'll let you know down the road if I throw it out the window!