My purchase experience is only a 2-3 because it was like writing an "A" paper, but failing to present it well, and turning the paper in late.  I'll explain.  The bike is really well done and very detailed.  I am very pleased with it.  HOWEVER, the delivery and packaging of it was poor.  It took 22 days and several phone calls to receive my order.  I was told that the first bike was returned en route because it was damaged.  No one followed up until I called.  When I received the bike, the package was dented and the tape was barely affixed.  Upon opening the box, I found the pedal sprocket was bent. (see pictures)  My husband bent it back enough that it is presentable.  I decided to keep the bike because it would be too much trouble to return it.  Overall, the bike is a good product; delivery needs much improvement.