I was happily surprised to come across Casper products on Wayfair, who knew? The cover arrives in a box with a printed return label as well as an insert detailing how to care for the product. It's obvious this is a high-end product from the feel and look of the fabric (I'm a picky bedding-customer) and when unpackaged there was only a faint smell. Both my husband and I run warm and so having a plasticky mattress cover is a no-go for us. This mattress protector handles high temperatures well both in the washer and dryer. After a wash there was none of the "plasticky crinkle"-sounds that you get from other toppers. I'm really satisfied with this product and would definitely recommend.