This was my first open box purchase but the website states that they will not sell broken or damaged items. The item I received was a deck box and it has a crack on the bottom corner and two plastic pieces were broken off that connect with sides to each other. It also did not come with any instructions. Since there are no returns on open box buys, I’d say that this will make me think twice about buying from Wayfair since they sold me a broken item, when the site clearly stated they would not sell broken items.