I purchased this a few months ago and upon unboxing, noticed that there were two scratches on the leather - I reached out to Wayfair's customer service twice, once during the first 30 days of purchase and when I did not hear back, I reached out again a week later (right after the first 30 days).  Now that I'm past the first month, I can no longer seek an exchange and the marks continue to bother me.  I like the chair itself, but Wayfair's customer servicer really bothered me as they've ignored me both times when I reached out.