I ordered this toaster oven for my daughter.  After removing packaging, etc she plugged it up and an error code appeared immediately.  Following the instructions sent with the product, she called Cuisinart who after learning what had happened, said they would replace the toaster oven within 5 to 7 business days.  It has only just now been 5 days, so she hasn’t received the replacement yet.  Hopefully this experience and purchase will end well.