I am giving this item as a gift to someone who has the Winterberry pattern. I ordered two gravy boats, and they arrived quickly but one was in pieces. They were not wrapped in any protective wrapping and I was surprised that the other one was still intact. I called customer service the next day and they were very nice and put in a replacement order right away. The agent asked me to identify the packer from the packing slip, but the person had not written their initials as they were supposed to. Anyway, the replacement arrived well wrapped and intact, again, in a short amount of time. I was pleased with their customer service. I hope the recipient enjoys the gravy boats.