I received this 2 weeks ago and immediately cleaned and began to use both single and 10 cup features. While I love having the convenience of a single cup once in a while, I mostly brew multiple cups in the morning. First I noticed how easy it is to use. Nothing confusing about it and very easy to clean. On the downside, the coffee isn’t hot enough for liquid creamer which some family and friends prefer. After pouring it in the cup the coffee is just above lukewarm. When brewing 8-10 cups, I timed the total brewing time of 12 minutes. I would recommend using a metal carafe preheated with hot water or a coffee thermos also preheated. During the brew process I noticed condensation buildup on the outside face where the feature options are. Besides the three  issues it’s really a nice duel option  coffee maker.