My daughter got our family one of these for Christmas because our fridges ice maker no longer functions and we were always buying bags of ice. We loved it from day 1 in was very fast and efficient at producing ice. It is very easy to clean and maintain and the ice was always fresh (No funny taste like you sometimes get with fridge ice) I also wanted to add that I had to contact customer service once about the product and I must say they are the BEST. I would highly recommend buying from this company because they stand behind their products 100%