We had purchased this faucet when we remodeled our kitchen a few years ago. We had a problem with the faucet and customer service was very helpful. They sent us a part and my husband (a retired shop teacher) attempted to repair it. The part did not fix the problem. Pfister asked us to send a picture of our faucet and within a few days a brand new set arrived at our home. They were wonderful to stand by their warranty. We have recommended Pfister products to our friends. Thank you so much. [This review was collected as part of a promotion.]