This is a beautiful rug. I love it! Overall is gray with accents of beige woven in that you see when you look closely. The ridges are actually pretty deep, and the low parts in them are not that soft (think stiff burlap), but it doesn’t actually matter because the high parts that are made of soft loops are so high that that is what you feel when you walk or lay on it. I think a memory foam carpet pad underneath will definitely go a long way to making the entire thing feel much softer. Overall I’m really pleased with this rug.