The rug I give 5 stars. Unfortunately, I was originally delivered the wrong item. The ability to correct this mishap was conveniently done through email. However, the response time was lengthy and overall it took longer to get the corrrct item replaced than it would have for me to simply re-order. Additionally, it would be nice from a customer service standpoint to receive some type of coupon or discount on a future purchase seeing as it was their error and my item arrived much later than was originally stated.