I ordered two rugs from the website not too long ago but when I received the rugs the one was runner 2.3 X 20 ' was not straight and didn't look right at all!  I decided not to return it because it would cost me too much money.  And I didn't want to spend more money than I had to.   I am very unsatisfied as you imagine.  I payed the price that was listed but I didn't get what I was promised to get.  The quality of rug is ok but because it's not straight it doesn't look as nice as it suppose to and I really don't know what to do about that.   However, I decided not to order anything else from Wayfair.  So all in all my experience was very disappointing.  I wish I could do something about it!
Lida