This chair was recommended to me by my close friend, who did disability accomodations and occupational recs for a living. She said that no one had ever sent it back and she is right! I am so glad I made the choice to spend the money on this. Already, my chronic back pain is much, much better. It's the most comfortable chair I've ever sat in. It arrived on time, and already assembled, which was a nice touch I wasn't expecting. Great choice, and a decent price compared to other sites selling this model.