Sofa itself is great, but I'm knocking off a star because it took about two months to get it. First there were delays in delivery from Wayfair, which the site said I'd get an update in three business days, never happened, and I had to keep initiating contact with Wayfair to find out what's up. So, it finally got out, and THEN I had all kinds of new problems with the local delivery agent. Ultimately I got it it, and a Wayfair delivery specialist helped. But it was way more of a pain than it should have been. But, now that it's (finally) here, we love the couch. Good support - firm, but not too firm. Looks very nice.