This sectional looks great once assembled, it took me a little bit to figure out how to set it left sided but after taking a serious second look at the diagrams, it all came together. By the way Wayfairs customer service is awesome, they responded pretty fast every time I had a question and delivery was pretty fast as well. Back to the subject, the cushions are a bit firm but I guess we still have to break it in. The only reason why I am giving a 3 star rating is because the quality control on this sectional isnt the best as you can see in the pictures, there is a lot of gaps in between frame parts, nails sticking out and a few pieces were broken by the staples used during construction.