Nothing but positive experiences after one week since placing the order for this sectional. Ordering was a breeze, and delivered in a few shipments but I live in a very rural area so that’s to be expected (for me). The setup was simple enough for me to do on my own and took less than an hour from opening the boxes to plunking down on it all complete. I am pleased with the quality and like the firmness and have no reason to believe it’s not going to be exactly as they describe that after time, the firmness reduces to very sustained comfortable seating. The velvet should be easy to clean. I had wanted a Lovesac sectional so it can be replaced/added to over time but I wasn’t looking to spend almost $1000 per piece. This may not be a Lovesac but it’s perfect for my needs and I love the storage in each square. I put mine up on risers (except for the 1 that I move around and you’ll see is lower). The lower piece is the true height and regular height of a couch/sofa/chair.