It is a very firm couch and I have to put a pillow behind me to sit comfortably as it sits back farther than I'd like.  Additionally, We had some difficulties putting it together, the instruction manual was not packed with it, and a very important bolt had fallen out of one of the support beams.   Those are the negatives, now the positive I called customer service, spoke to a human right away, she instantly emailed me the instruction manual, was very polite and helpful, I replaced the bolt and got it all together and it is a lovely looking couch. For the money I would certainly buy this couch again, even with the hassles it is a great buy.