I only got half my couch after they were 2 hours late.  Then days later when the rest of my couch arrived,  it was not the same material as the other half. 
I've emailed 2 people about it and have heard no reply yet.
I love the couch,  the comfort and the way it fits into my home. 
I hope they figure out how to make this right with me as at this time I'll never order from birch lane again.