The mattress said it was on the soft side but it is not that soft. I will have to buy a pillow top for it. I will not return it because this purchase has been such a big hassle. Fed-X said it was delivered and I had nothing. I went to my neighbors and they said no not delivered to them. I paid extra for my mattress to be picked up only to find out later you contract with Angie's List. I called Wayfair only to be told someone from Angie's list would reach out to me. I had a short trip planned so I left on a Friday. Nobody ever contacted me. Got back Monday call Wayfair back and was told oh we will have to put in the order again to Angie's List and they will email you appointment availability. In the future I will never pay extra for pick up from your company. Not a very happy customer.