I have to say, you guys have really done right by me!  When I first got this book case I was a little upset because none of the holes were predrilled and there were several broken pieces.  I called in to customer service and an entirely new bookcase was sent out free of charge.  This one was perfect!  And since I had already gone through the assembly process with the first one, the second one (that wasn't damaged) went together in no time at all.  It's perfect for the tall narrow space I needed to fill.  I love it!  Your customer service is awesome as well!