I am not one to write a negative review, but I had a horrible experience with customer service on this order.  I received two of the same side panels in the original package.  When I received the replacement piece, it was the same piece I already had two of.  The next replacement order was submitted and not processed.  A third replacement order was placed and then I received an email that they were unable to order me a replacement piece and would be sending me a new bookcase.  I finally received my new bookcase, 5 weeks after I ordered it, and it is very nice, but the service was horrible for a big company like this.