Received this item with 20 crushed real glass crystals.  Beautiful chandelier but I don’t have crystals to finish it!   I have emailed numerous times an called asking for more crystals.   They were crushed in their Saran Wrap packing an then packed into styrofoam.  Someone who did the actual packing of the box.   Idk if I order another an get some crystals that way or continue to wait foe new ones to finish our room before our company arrives this week.