I spoke with one of your Customer Service folks today in Bangor Maine....her name is Karen...she was extremely accommodating dealing with an issue I had with my most recent purchase - the Righter Cube Unit Bookcase. The bookcase arrived this afternoon and the packaging was in really good shape but the bookcase shelving and top and bottom pieces have some really poor quality finish issues. The look of the panels was very iuneven and mottled.. Karen told me that Wayfair would send me a replacement and that I  could donate the original shipment to a chairity of my choice. I wanted to send a couple of pictures that showed the problem. The pics show the problem, but not as good as looking at the pieces in pperson. Anyway...here are a couple of pics that show the issues. Thanks for your great customer service as Karen was fantastic!!