My order never arrived, I had to find out myself from the delivery company, as when I rang numerous times to wayfair colleagues, they had no clue as to why, all  they are concerned about was being rated after the call, it was myself getting in touch with dpd directly to find out the chairs I had ordered hadnt got the correct information on them to scan and process, so they were sent back to Germany, eventually I had an email from wayfair to say they were refunding me, that was it, no explanation, poor after sales communication!