We had an issue with this fixture, one of the ends that has to be loosed off to put on the shade was locked. We had to use grips with a towel (so not to scratch the finish) to try and loosen it off. It was a struggle but we got it up but it did get scratched. We didn’t send it back because it is not convenient to repack and exchange so we wanted to make it work. Once we solved that it went up easily and looks great in the spare bedroom over the bed.