I like the product very much. I had second thoughts about purchasing from Wayfair. You must be having problems with you packaging. Reviews expressed open packaging. Mine also had holes in the cardboard packaging. Luckily no damage effected my product. The delivery man said he takes more back to Wayfair than any other shipping he delivers. All related to inferior packaging. It could because dealbreaker for me in the future. Needs to be addressed by your company.