The bed, once assembled is an easy 5 star. It's sturdy, looks good and has fantastic storage. What let's it down is the assembly instructions. They're not great and made putting it up difficult. It's definitely a 2 man job. However, it's worth it once it's up.
The service by Wayfair has been great, I was kept well informed of delivery and they turned up when expected and even phoned beforehand.