This was my first purchase with Wayfair. I felt like these beds would be perfect for my sons, in their shared room. I was told the beds would arrive on April 24th. Leading up to that date, we had prepped my sons room and took a lot of time to get ready for the new furniture. Saturday had come and gone and they never came. I got online to view my order and it said the order was on hold and hadn’t even shipped yet. No communication to me whatsoever. I called customer service and they looked into it and gave me a new shopping date. I had a lot of grace due to the fact that the delay was related to covid-19. The next ship date came and went. Again, no arrival and no communication. I had to call again to see what the problem was. Finally they arrived and we put them together. There were several pieces that had cracks and scratches. I’m disappointed with my first purchase, however, I didn’t let on to my sons about my disappointment and they are so happy to have new beds.