Atrocious customer service and support. My product has been lost but support refuse to help until the item has been lost for an extended period of time. I ordered a bed with sufficient time to ensure it arrived at my new home. I have been left without a bed and been told there is nothing Wayfair can do. Their only offer was 10% off my next order, which is entirely unhelpful - I do not want to do business with a company that does not deliver, does not help upon lack of delivery and does nothing to apologize for the horrendous service. I would give 0 if possible.