We love the frame, but the storage section arrived broken. Unfortunately we did not know this within the 1st 30 days after delivery. We were moving and our house closing was delayed 3 times due to no fault of our own. We opened the box within 48 hours of living in our new home and were very eager for the new bed and frame. The storage drawer section literally just falls out. It is defective. When calling to report that our product was damaged, Wayfair informed us that since we did not build the bed within the 1st 30 days after delivery and did not purchase the protection plan, that we are stuck with the broken product. How does that make sense when they mailed us something broken?