The fan is beautiful. The instructions are abhorrent. And the remote would not pair. The company’s phone number is changed or disconnected, and it does not have a web presence. Wayfair customer service, as always, was: 1) Quick to answer the phone (no needless holds); 2) Thoughtful as each agent listened to my questions (called two separate times); 3) And immediate with problem resolution — sending me a replacement fan. With the company itself without a working phone number or web presence, I’m not likely to recommend this fan, but I am going to continue to recommend Wayfair!