The storage rack was sent with a duplicate leg that will not screw in properly. Instead of a leg for the right and left side, I was sent two left  legs. I contacted Wayfair immediately (by email and phone)to receive the correct parts or for return, if parts were unavailable 
I was told to wait for a response via email for the next step in correcting this problem. No email, so I called twice and was told that customer service was having problems responding in a timely manner but please be patient. Someone will contact me.

It is now paste 30 days and I have yet to receive a response.