I was pleased with the online ordering process.  I ordered two bar stools.  One arrived in a timely fashion, however there was miscommunication at the warehouse and only one got shipped.  I contacted customer service, and Ryan was very helpful and contacted the warehouse and got the other stool sent out.  Ryan was in contact with me through email to advise what happened and that it was being sent out and when we should expect delivery.   Thanks for the GREAT customer service!