I have loved this barstool for well over a year. My family cottage we have 4 & I know they're a comfortable chair. Out of the 3 we recieved one, was missing a foot plug (so it would be metal on my hardwood floors) & 2 chairs were missing screws. When I called this evening to rectify & just ask for these items to be sent out... the person was mumbling. The solutions were all at my expense from what I understood!? After a lot of hmm and haws I gave up and said I would call back in the morning.
On the plus side. There's 3 in our home and one good chair. I get it.