spoke to a representative who was very helpful in the order process.  a couple things I would recommend.  When I received the rug there were helpful hints.  It says a better brush on a vacuum may pull the yarn.  With dogs we have a automatic vacuum that you can not turn off the beater brush and this rug is in the living room.  Would have been nice to know that before purchasing it or maybe I missed it.  I do like the rug and the look of it and it is well made.  I have already in 2 days of having it had to push a loop of yarn back down in so that stinks!  Second a backing pad is not needed at least on our laminate floors it isn't going anywhere.  I got the impression a pad was needed so now I have to return it and pay for return shipping another stinker.