I love the rugs, however, the 10' x 10' was wrapped for shipment FOLDED IN HALF....that cracked the backing and left one of the corners lifted and left a fold line down the center....There was a paper telling you how to get rid of the fold line, but the other rugs I have ordered (from other vendors)  were just rolled in a tall roll....they came shipped much nicer.
Also, I was told they would place it inside my front door for me....the guy dumped them on the corner of my front porch and left.....they were very heavy....that's why I marked that option.