I ordered the scallop valances in June I was getting ready to hang the valances they are lined the lining is all bunched up  they didn't cut access fabric. I called and talked to very nice man I told him about the situation he said  I could send the items back but I like the pattern of the valances very much I am going to keep  and redue the valances  myself. he handle the situation very well. I would recommend wayfair to anyone just for the customer service alone.  Thank you wayfair!