I didnt want to spend hundreds and my expectations were low as this wasnt exactly expensive compared to other mattresses, but I desperately needed a new one. And I am shocked to say it has been a week using this new matress and it is honestly the best matress I have ever bought. It is firm, but soft and comfortable to lay on, and has greatly reduced my back aches. It came rolled up in a box, another reason why I was worried, but it hasnt effected the matress at all, and made it far easier to get in the house and up the stairs. If anything I think I prefer it and in future will try order mattresses which come packed this way. Although be warned, it does unroll rather quickly so make sure you open it with plenty of space around you.