It came completely rolled up but unfolded very nicely.  My dog took to it right away!  Good quality, attractive looking and must be very comfortable judging by how long Casper stays in it.  It is quite large for him (he is a 16 pound Maltese/Coton de Tulear & I bought the Large sized one) but he can easily stretch in it which is what I had wanted. He still likes to sleep half in, half out at times which he can do because the front is shorter than than other 3 sides. Out of all the dog beds that I have purchased in the past this one is the best so far.