My daughter and I argue over who gets this chair. It is a little stiff, but I prefer stiff furniture because of my back issues. The velvet is soft and luxurious. It was pretty easy to put together, esp with help. It was missing an extra bolt, all of the spring washers, and some of the disks for leveling, but it didn’t ultimately matter. I bought it open box, so I knew there may be issues. I had ascertained that the missing pieces weren’t needed by just assembling the chair before customer service answered, so I didn’t worry about a partial refund.