When I received this item, I thought it had been damaged during shipping. However, it had broken trim and scratches that were shabbily repaired. Apparently, someone had returned this unit, this manufacturer tried to fix it, and then sent it out to the next customer (me). The damage looks terrible and is unacceptable. Customer service was no better; I can pay out of pocket to send the unit back (very expensive) plus pay a restocking fee or keep the piece of junk. My wife is heartbroken.