The product certainly matched the description but somehow in the picture it looks soft and cushy.  It's not. The material on the outside is certainly durable but lacks any sort of touchability.  It almost feels like tent material but stronger, or like a college dorm dish chair .  Maybe if it had a (huge) pillow case with softer materials to choose from, like microfiber or something that would be better.  Also I guess I had it in my mind that it was filled the foam bits like in another chair I was considering, like memory foam bits which feel heavenly soft and cushy. The filling in this makes it look soft, but honestly a doggie bed would be more comfy.