When the beanbag finally appeared the box looked like it had done 10 rounds in the ring (luckily the beanbag was in good condition). This turned up in the nick of time for Christmas & seems a great bean bag but the Wayfair courier of choice Hermes are awful. 

The delivery was supposedly made and signed for a couple of times and was then out for delivery on several occasions but then "oops something has happened" came up on the tracking and "check back in 48 hours" was all that could be done.

I must say that the staff at the Wayfair support line were great and this was one of our sons favourite gifts from Father Christmas but I would have second thoughts about ordering from Wayfair again only due to the courier Hermes that they use. It's also frustrating that you cannot contact Hermes direct as the item was ordered via Wayfair.

Wayfair and the beanbag - 5x stars
Hermes - 0x stars 

Thanks Wayfair for sorting this out for us.