The customer service at Newair has been great. We moved into a home that had a beverage cooler recently installed. We loved the convenience of having cold drinks without taking up refrigerator space. When the unit quit cooling, I called Newair fo help. They sent a part to repair the unit, but it still didn't work. I Called back. They offered to refund the price of the part, and send a new unit even though we weren't the original purchaser. Great company.