while the product is good and the purchase was easily made, my biggest frustration centers around the communication of when the product was to be delivered. 1) i got no confirmation email telling me when my purchase was to be delivered. i had to keep checking the site to see. 2) the original delivery date (on the site) was dec 9. as we approached that date it moved to dec 11. as we approached that date it moved to dec 15. when i called customer care, they said it was due to black fri/cyber monday load. umm, is this this the only company that deals with black fri/cyber monday? poor excuse! 

Pros: solid product
Cons: poor communication, managing customer expectations about delivery.