I ordered two rail kits and received them July 24.  One kit was short a lower post and two end plates.  I contacted the company August 4 for these three parts.  I was told they would order them but I did not receive them.  I called them a second time August 10 to check on the order and they had no record of it, but said that they would send the parts.  I still (August 25) have not received them or heard from them.  I need your help.