I am only giving this product a 3 since I know that the product with probably not last for 10 years based on the 2 that I have had in the past. I purchased my first mattress pad from a retail store where I bought my new mattress and after about 6 years the backing disintegrated. I did not know at that time that it had a 10 year warranty. I went back to the mattress store and he told me I should have kept it because it would have been replaced. So I purchased another one in December 2012. Well this week while changing sheets I noticed that it happened again. I had written on the tag the date of purchase so I knew it was less than 10 years. So I called protect a bed and I sent them a copy of the receipt, a picture of the tag with the product code and with in 3 days I received a new one. They had great customer service and stood behind their product.