We love our our cream maker! Last week my husband wanted to surprise me with our home-made mint chip ice cream, but when I got home instead of having ice cream ready for me, he was distraught and exclaimed, "I broke the KitchenAid!" In disbelief, I asked how. Turns out the mixture froze too quickly and when he turned on the stand mixer, the plastic drive assembly shred into pieces. I told him not to worry about it because we bought it 8 months ago and the warranty would still be in affect. I called customer service the next day, and they gladly helped us in getting a replacement part. My only recommendation is for the product design team to strengthen the drive assembly part because this seems to be a common issue among many of the reviews. Thank you KitchenAid for your amazing customer service team and for such a fun and amazing product!