I thought I was taking a chance in ordering such a different style of pillow, but I was suffering with a stiff neck after a stay in a hotel (with squishy pillows). Returning home, I resolved to investigate the best sort of firm pillows I could buy. The Hybrid Bamboo Pillow is it! It takes a few days to feel right but the rewards are that I no longer have any discomfort. Apparently, you can return it if you're not comfortable- great marketing too!