So, after I purchased this for over the fireplace, I was afraid I'd made a mistake and it would be too large.  When it arrived, however, I was elated to see how great it looked!  Having decided it was perfect, I took off the plastic that covers the hands in shipping - only to have the minute hand fall off immediately!  I then realized that the clock face was dented and scratched in a few places, suggesting that it had gotten damaged in shipment.  I called Birch Lane immediately and they were super-helpful, offering to send a replacement directly at no cost to me.  The second was in much better condition, although when I took off the plastic from over the hands, a screw-top fell off!  Luckily, we were able to screw it back on and the clock worked fine.  I couldn't be happier with the outcome!  I just love how the clock looks in my family room.  Thanks!