Ordered and delivered in 2 days. Packaged exceptionally well. There was a chemically type smell but when aired lessened and after 3 days no more Smell. The topper itself  is firmer than I expected but comfy and supportive, I have lots of problems with my back and pelvis and has helped a lot with the discomfort I usually have. The cover that comes with it is if s good quality. All in all am delighted with everything from very good price to quality and would recommend this topper