The Handy worker arrived one hour late for the appointment at my client’s home to assemble two arm chairs.  About a week after the assembly, the arms of the chairs became loose and revealed a visible space between arms and backs of seats.  In the resolution process Handy addressed emails to me but with my client’s name and as if she were the designer.  The same mixup happened to her with emails.  Ultimately, I think that arriving late for the initial assembly, having to return to redo the assembly, and mixing up the communications to the designer and client was unprofessional, time consuming, and chaotic.