I bought this 28 lb ice maker about a year ago. My whole family loves it. I have purchased other ice makers in the past. I was disappointed with all of them. I have not been disappointed by the ice this one makes. I would buy it again where as I wouldn't buy any of the others again. My only issue with this ice maker came recently after I unplugged it to clean it. When I plugged it back in, the water now drains from the back reservoir to front. It stays there. It will completely drain all water from back, even if this overflows everywhere. I have turned it off, unplugged it for a while to allow it to reset and I even cleaned it again (including the filters /screens). I'm not sure what else to try. I can't afford to have a repairman look at it. I also no longer have my proof of purchase for the warranty. Plus it's right at the one year mark. I would definitely recommend this ice machine to anyone looking for a nice small family size ice maker!