The composter box came damaged and the axel rod must have burst through the hole during shipping.  I contacted Redmon, and they advised me to go through Wayfair to get the replacement part.  So far, I have not heard a reply from Wayfair, so I have paid over $200 for a tumbling composter that will not mount on its support.  I wish the Wayfair people would just get back to me and let me know they are arranging for another part to be shipped.  Otherwise I will return it.  Seems like it could be a great composter, if it ever gets an axle rod!