I absolutely love this sofa and it has surpassed my expectations.  I was very, no extremely apprehensive in ordering a sofa without trying it out or seeing it in person but I trusted that I would be able to find a sofa that met my needs in both comfort, durability and style.  The cushions are firm but with use they will loosen but as far as comfort sitting and laying on this sofa, it is perfect.  It is neither gray nor black but a combination in such a manner that I can accessorize this piece of furniture in many different ways.  My husband removed the wrapping once it was delivered and when I walked into the room to see the sofa, I was so pleasantly pleased with my decision.  I took the time to read as many posts as I could and spent a lot of time looking at the photos just to make sure that I had made the right choice.  I love it.