Great customer service. Can’t wait to get this built- update. Got this built on my own in about an hour and a half. Haven’t built the run yet, but i think it’s a really sturdy coop. All of the pieces went together really well. Only one piece has a slightly misaligned hole, but it was very easy to move it over and fix it. I decided to paint mine with a waterproof exterior paint to make sure it lasts much longer. I got a paw hut dog house previously that deteriorated in about 4 years made from the exact same materials so I want to prevent that from happening here. I painted all the pieces prior to putting it together and then another coat when it was assembled. I also moved one of the roosts up as I believe they were too close together. This is super cute and will be perfect for our hens!!!!