Product had a couple of marks and tears when it came in and the fabric looked kinda dirty, and I thought the pillows looked kinda ugly out of the box. But the biggest issue was the backrest, it was not aligned properly so even though we tried a whole lot, it wouldn’t fit. At all. And the instruction manual they gave was laughably tiny. 

It would be a whole ordeal to get this thing out and deliver it for a full refund, so I accepted a partial refund, but I’m not at all happy. I will try to find someone to take it out of my hand but I’m stuck with it until than.

The sofa is otherwise nice. It feels slick to the touch and the cushion is soft. Would’ve enjoyed sitting on it, if only we could get that backrest to work.