I like the design of the toaster. Lightweight & easy to use. I used it for a bagel the day after I received it & it toasted perfectly. However, the 2nd time I used it, I was making toast & the heat coils on the inside didn't work. It only toasted the outside of the bread. It also doesn't fit bread larger than regular square slices. Larger slices need to be inverted sideways, then flipped to fully toast. The toaster was defective & only toasted one side of the bread. It worked perfectly for the 1st use, but, that's all. I wouldn't reccomend this toaster.