Wow, what more can I say. Not sure why the original camera stopped working, it was 1 of 6, after 4 years all the rest are still working fine. Called customer service because apparently they no longer make that particular camera, but I was helped in finding another compatible camera. It arrived in just a few days, plugged it in, and before I finished mounting it, it was broadcasting pictures live to my phone. Didn’t have to do anything else with the system. Very happy with both the product and the service.