I bought this washer in April of 2022 and have been very happy with it,  UNTIL  it needed service.  I went through all the online reporting and was told that I was added to the "repair queue". Not having heard from them in over  2 weeks,  I downloaded the LG Thinq app, but it wouldn't connect with my machine. I went through the troubleshooting instructions in the manual, unplugged, replaced, etc. Still no luck. It's been very frustrating,  and would appreciate speaking to a "REAL PERSON ".