it is true - all the negative reviews are right.  my wood boards arrived damaged eventhough the box looks okay.  the hardwares are poorly made.  several screw broked when we used it so we have to  leave them out completely.   once you start putting it together you don't want to stop midway.  then once it is completed you don't want to take it apart just for the few screws.  its dissapoiting.  I gave it one stars because after it is put together, it does look nice and serve it's purpose.  now my kids have all thier junk on the bench instead of on the floor.  another star is for Wayfair exceptional service.  After putting in a complain they sent me all new parts.  Thank you! 

Pros: serves it purpose.  looks nice
Cons: terrible hardwares, bad directions, poorly packaged so arrived damaged.