I bought this item in "open box" condition based on what Wayfair refers to this in their own words:
"What is an Open Box item?
The item has been inspected by our returns department to verify that it is in good condition. We make every effort to look for any indication that the item is defective, damaged or will not work."

It arrived with 2 large splinter/chips in the mantel approx. 5-6 inches long in 2 places.  I don't know how they could not see these obvious defects.  I had my doubts ordering the open box, I should have listened to my gut instinct.  Otherwise it's going to be nice after I FIX IT.