This grill is perfect for me. It arrived earlier than expected. The package was delivered via FedEx and showed rough treatment but was undamaged. The use and assembly instructions were not in the cartons. The Char-Broil website did not include a way to obtain the instructions. A phone call, though, was all it took to get a computer download. Michael, a customer service representative even called later to make sure it was emailed to me and was easily downloaded. Kudos to Michael for exceptional customer service.