I received my pans earlier then expected which made me very happy! Unfortunately they came without a lid for the big pot so I emailed them to request a replacement. I had an immediate response apologising for any inconvenience caused and I was offered not just a replacement lid but a whole new pan set for free!! Yes that’s right.....a complete new set absolutely FREE!! They advise you to donate which is amazing!! A friend of a friend has just got a new place and needs everything!! So I just want to say a huge thank you to Wayfair as this is an amazing good will gesture which many other companies could definitely learn from!!! Gold Star For Wayfair!!!!!