I recently purchased the MultiClean Allergen Lift Off machine and was very satisfied with the online experience with Bissell. The machine was shipped and received in a timely manner. This unit was my fourth purchase of a Bissell product. I have had 2 carpet cleaners and 2 vacuums. I have been very satisfied with all the products and will purchase again if needed. The things I noticed about this unit compared to my last unit (which still works by the way) is that it is much lighter. I am older and live in a tri-level home so the weight is very important to me. Also the swivel head is convenient. They moved the power button and the brush rotation down on the unit so I have to do more bending but the floor type lever is more convenient. I wish all those buttons could be up high for easier reach. With all that I would rate this vacuum very high. I will order with Bissell again in the future if needed.