I have to describe it with one word "beautiful" piece of furniture.  Just as others reviewers have mentioned it, it took about 2 hours to assemble.  There were no pieces missing, instructions could be better, but there were pictures for it.  Definitely, you can fit more than 20 pair of shoes in this shoe cabinet.   I think I was able to fit about 40 pairs, this is between our adult shoes and my toddler's shoes.  My husband even wants me to order a second shoe storage cabinet, but smaller, and of course just for his shoes.