I purchased a buffet that had been returned, at a very discounted price. As expected with a returned item, there were a few pieces that were broken, but nothing that couldn't be fixed with a few screws and some wood glue. The top to the buffet, which typically ships in a separate package from the remainder of the pieces, never arrived, however. I spoke to an incredibly nice and helpful customer service representative, and just two days later a new top was at my door. The finished product looks great and expensive.