This was an early birthday gift for my granddaughter, unfortunately she was down with pneumonia for a month and was unable to put it together until this past weekend.  When she turned the fireplace on, the flame was very dim and it started smoking - she immediately shut it off and is afraid to try it again.  It smoked to the point she had to open front door to air out the living room.  I read your return policy and this piece is discussed in several sections...past 30 days, sale item, built, no original packaging...so I guess I need to ask what you are able to do for us as several of the return stipulations cannot be met...this makes me really sad as I've had really good luck with several other purchases from Wayfair...please advise what options I might have...thank you!