I have had a micro convection oven for over 30 years, however this is the 1st time a Samsung was purchased as a Mother's Day present...My oven sits 13 inches from the countertop, therefore the open door from the top is not desirable, I stand 5' tall and I am having difficulty reaching into the oven... What are your suggestions? HELP . I also do not like the panel of instructions at the top of the oven, they are vague and difficult to understand,,I guess this is not the model for me...What to do.