Delivery persons were professional and friendly, though it would be to their benefit if they would call 30 minutes out as I was told they would.  They did call about 10-15 mins out which barely gave me time to get home to meet them.  I was not impressed with the plastic legs on the couch and plan to replace them with wooden ones, however, the actual slipcover material is nice and fits the frame well.  Overall a good value and the sofa is exactly what I wanted.