We love our new electric fireplace! It was so easy to set up - you pull it out of the box and plug it in! The only issue we had is apparently our fireplace is short for it's width - so we had to get a smaller insert than the width would hold and build a bit of a surround to make it fit. Everyone that sees it thinks it is real - the only thing missing is the sound of a crackling fire, but I'll gladly give that up to be rid of the mess and worry of having a real fire! It is hard to get a good picture because of the mirrored glass, but it really does look just lovely in person.