So my original ottoman I received came broken. The hinges that held the lid together where hanging off leaving the lid flopping around everywhere. I brought this to Wayfairs attention and they promptly fixed the issue by sending me a new ottoman. I did not have to worry about sending back the defective ottoman. The customer service and my experience was very pleasant. I use my ottoman in my living room to store my daughters toys and extra blankets. It is pretty spacious and a nice addition to my living room.