I bought 4 Elise Side Chairs for my dining room. They are absolutely gorgeous: a combination of elegance and sturdy craftsmanship. Despite the fact that they were all expertly wrapped and shipped in separate boxes, one of the chairs was broken. It did not look like the box had been brutalized, but one of the bowed supporting back straps was broken. A crafts friend of mine said this probably had to do with a random defect in the wood; these things can happen.  I called Joss and Main and they sent me a new replacement chair which arrived in a record 4 days! Not only am I impressed by quality of the products, but I was very pleased with the politeness, speed, and professionalism of the people I talked to. I frequently order things online, and Joss and Main ranks up there in the rarefied top of the chain. I will definitely consider ordering more merchandise from them in the future. A class act!