The couch came 2.5 weeks earlier than expected without any flaws and no missing pieces! I live in a walkup and was able to carry up each box alone. The assembly was straight forward and the directions are easy to follow. It took my roommate and I about 2hrs total to unbox, set up, and clean up. The couch is firm, yet comfortable. The back cushions are super soft and squishy and the seat cushions feel supportive. The material itself is comfortable and the dark grey color goes great in our neutral space. We feel like we can decorate with any accent colors. This is our first couch purchase and I am super pleased with the result! We can easily seat 6 people on the couch sitting down and both of us can lay down fully without touching. Highly recommend as a first purchase!