Delivery service was the worst in that it was not delivered within the time originally scheduled.  In fact, it took 5 additional weeks and a call from a Wayfair representative to get it delivered.  However, I did not include this in my rating of the product.

The chair is okay.  I like the smaller size as it fits my small parlor perfectly.  However, you can feel the hard wood used in the arm rests and it makes a lot of creeking noises when you sit down or get up.  Quality is not as nice as I would like, but I expected that based on the price of the chair.

Overall, I'm pleased with my purchased.