The box arrived looking like it had been through a horrific, uncaring journey. Nobody was paying attention to the “fragile” marking on the label.
The box was ripped and torn in multiple places, as well as dirty.
When you pay $600+ for a new piece of furniture to add to your home, this lack of care for property and investment is disrespectful and disgraceful. 
The chairs themselves also have damage.
This did not fulfil our dream of beautiful patio furniture, nor our expectations of service and product quality.  :( 
Very disappointed.