My initial order of 4 chairs yielded only 2 chairs that were not problematic.  I waited approximately 3-4 months for replacements, and I received chairs that were wobbly and unacceptable-one with gashes in the leg down to bare wood and long snags in the seat fabric.  In the end, I have 2 chairs that are fine and 2 chairs that do not sit properly.  The chairs are however, good looking.  Customer service really tried and sent numerous chairs all having the same problems, but finally I gave up.