When I received the desk, the desk top was split in two places. After a back and forth with the manufacturer they did send me another box that contained the desk top. That one arrived damaged as well! The issue is how they package the pieces, there is no support to the largest piece. Wayfair did send me a return label and issued a refund. It was a huge hassle to get the items packaged back up and back out to return them. I received an email the day after the package was supposed to be picked up saying to donate the item or throw it away. Wish I would have known that before I wrestled it back in the box.