Received damaged product. Been waiting now for a week to get some help on the return of this item. I have expressed my concern about having no way to be able to bring this heavy and bulky item to a ups store, so on the very first contact  I made with an agent, I have already expressed and specified the need for this item to be picked up. After a week of waiting, they sent me an email, with a return instructions including the shipping label— which will require me to still bring the damaged item to a store. Poor product and poor service right here.

And there was actually another furniture I purchased with this order that came damaged (chipped wood on every single part) but kept it as the damage is tolerable (and still bothersome). So overall, not a great experience with my purchase.