We had two broken pieces so after waiting because it was back ordered I’m now waiting for replacement parts. I will say that the process to order replacement parts was very easy so far. Now let’s just see if the correct ones come in and are free from damage. The other huge disappointment was that in all of the pictures it was hard to tell if the handles were wood or gold. So I asked in the frequently asked questions under the description and after about a week the site responded and said gold so I decided to order it. They are wood not gold! I am beyond mad that I now have to figure out either another handle or paint these. I would not have ordered it if I knew they were wood.