The coat rack we received was a lighter color than pictured.  Putting it together was easy everything fit together as expected and the instructions were clear. Even some carpenters glue was provided.  I was however disappointed that no wooden caps were provided to hide the screws. But what really threw me was that when completed and put in place, we found that one of the four poles was actually taller than the others! This made it not even at the top. But a call to customer service and they promptly offered a refund or replacement. Ive found them to be a very professional and responsive team both assisting with sales or service. Weve order complete furnishings for my office patio and have been impressed with Moderns quality overall.