According to the statement on one of your communications, it said that returns are easy.  The cabinet handles we ordered before these latest ones resulted in our being told that we would not be receiving a significant part of our original payment.  I have already taken substantial business elsewhere and will continue to do so because your customer service policy on returns is pitifully below what we have come to expect with online vendors.  We are very disappointed especially because we could have been good customers of yours but how we were treated with our original purchase is not acceptable.