I ordered the 9X12 area rug. The product was shipped folded in a bag. I unfolded the rug and rolled it up and let it sit for 2 days as the instructions said. When the time came to roll out the rug it was still creased. I vacuumed and put it in place. The smell of chemicals was horrible I almost returned it because of how gross it smelled. It has been a couple weeks and the rug still does not lay flat. The smell is gone and I love the colors and size, however I would not recommend this rug and I wish I would have gone with a better product.