The bookcase was packaged well but came quite damaged anyway.  Each shelf had a scratch, in addition to one shelf having a decent chip gauged out and another had finish rubbed off. When I called Wayfair, they offered me a small percentage back  with a future coupon of 10% off, good for 90 days, or I could pay to have it shipped back. This is not a fair or reasonable resolution.  They have likely lost my business for life.  I did choose to keep the shelf but it is very low quality and not worth it.