I like the bookcase, however, it arrived completely damaged, unusable. The packaging was perfect, though, so my suspicion is that this damage occurred while in transit. I spoke with Lori R. In customer service. She was professional, knowledgeable and friendly. The experience was frustrating and disappointing but Lori made me feel ‘more at ease’ after the phone call. Despite this, I’ll continue to shop at Wayfair.