The first time we received this chest, it was broken.  The back of the box was punctured, the drawers were broken, and it was not functional at all.  Wayfair replaced it at no charge.  The second chest that was shipped to us had scratches and a chip in one of the drawer facings.  Wayfair handled it by giving us a 20%  discount on it.  I was happy with Wayfair customer service, but really disappointed in the quality of this piece of furniture.