My husband has been in a nursing home since September.  I got this bed for him and he was happy with it.  Last Friday I was notified that the bed was broken and my husband was experiencing back pain.  When I saw the bed, I noted that one of the middle legs had collapse and couldn't be repaired.  I called Wayfair and explained the issue to the customer service agent.  She immediately put in an order for a replacement bed at no charge.  The new bed has been delivered today, Tuesday.  I call that real customer service!