Just had the best customer service in a long time.  Fan's remote/receiver did not work-contacted customer service via chat - got Elise N- they couldn't just send new receiver- but offered to replace the entire unit-no charge.  I was concerned about sending the defective fan back, but not necessary- was instructed to donate or discard as I saw fit. That's pretty cool. We have to take it down unfortunately, but getting an entire new unit without any real inconvenience it awesome. Thank you Wayfair!  BTW the looks great-very contemporary and well made.