Was first sent the wrong rug but customer service immediately shipped out correct rug that arrived a week later. Rug is cream color shag with dark gray pattern. Very strong odor and Ive been airing it out in enclosed porch for 3 days and smell is slowly decreasing. So just plan for timeplace to air it out before putting it inside. High pile but not as soft as I was expecting. Overall I would recommend for the sale price.