I bought this rug as a present for someone.  It was first class, exceptional quality, and as it was a present I wanted everything to go well.  It did. However, the best thing was the service from Wayfair. I can not praise the customer service team enough. I had small problem with a courier which was not the fault of Wayfair. They sorted it out and were polite and happy while doing it.  I commented on their attitude and one person told me "Yes, I am happy.  This is a good place to work.  Its a good group of people and I enjoy my Job" What more needs to be said.  Every person I spoke had this kind of attitude.  Happy workers make HAPPY CUSTOMERS.