This rug is beautiful. Everyone that sees it comments on it. After purchasing and then reading other reviews with pictures, I realized that my rug seemed to look more muted than what I was seeing. Although still amazing, I sent an email to Wayfair, just curious to see if others had experienced the same thing. Within hours, I had an email stating they were sending a new one (I didn't ask for one) and that I shouldn't have any doubt about any purchase from Wayfair. They said to keep the original, which really is beautiful...they hoped the new one would be more vibrant. Customer service always exceeds expectations!