5 Stars Plus .. I had been watching this area rug  for a while waiting for it come back in stock ,... and trying to decide if it would be the right rug for our entry . 
When I called customer service with a question , I was delighted by the input and answer[s]  I was given !!!
 [ I regret that I did not note the name of the delightful person who was incredibly helpful ! ]
 I wanted to know if there was any way to have someone guarantee that the colors would be as intense / bright / not washed out / as it looked in one of the pictures . I was reassured that If I was not satisfied in any way that I could easily return the product . I ordered it on the spot thru that  customer service representative ..... And was amazed when it arrived one day later !! I am thrilled [ As is my Husband ]. 
  I will definitely  be shopping Wayfair   for all of my upcoming household needs and gifts .
 Rachel Parsons , Roanoke , Va.