The rug pattern is beautiful, dispatch and delivery was incredibly fast, and customer service was wonderful to work with; extremely patient and helpful. The only reason why this rug did not receive 5 stars is the quality of the rug itself. For such a low price for a real wool hand-tufted rug, I should not be surprised, but the density of the tufting is very low, and immediately out of the box, there are several bare spots through which you can see the plastic underlayer. After only a few weeks of very limited foot traffic, there are several tufted areas that have come loose and are frayed. I worry that the life of this rug will be a LOT shorter than I intended, which makes me wish I had sprung for a more expensive rug from elsewhere.