I had the older model of this which worked amazingly for 11 years I went to plug it in and out of no where it wouldn’t heat up. There was nothing wrong with the plug it must’ve been the base that died. Frustrating thing with btw like is that they should have inventory of old bases to purchase but of course they didn’t and now there’s a newer model of the one I had and I had to repurchase the new kettle which I didn’t expect to do. Thought they would’ve stranded by their products more. Super disappointed hopefully this newer model will hold up and not just die on me over time.