My first cabinet had several damaged pieces. When Josh and Mann could not get replacement parts, they sent a new cabinet free of charge and did not require the return of the first cabinet.  I was very pleased with the customer service I received.  I also love the chest.  It took a bit to put it together, but we followed the suggestions of someone else who had put it together.  That was especially helpful for adding the doors.  It is a very nice piece and looks really great in my dinning room.