Love it. Very user friendly. This is an updated version of the last one I had, which was several years old. It started leaking from the bottom, which was probably due to the age of the water hose inside. I could still use it but not if I prepared it the night before because by morning my counter was covered with water. So I bought a new one. One difference is they changed the “on/off” button to “brew/off,” which was unnecessary and unhelpful, but easy to adapt to. The best change was they added a transparent window to see how much water you’ve added. Coffee comes out very hot, and the stainless steel insulated carafe keeps it hot for hours, just like they describe, with no burnt flavor. I’d never go back to a glass carafe again. The extra cost for the stainless steel carafe is well worth it.