I placed an order for the 4 number 16” wall plaque requested with only 3 numbers on it. What I received was a 12” plaque which sells for less money but they still charged for the larger sign. The plaque size was changed without notice but I was still charged for the 16” plaque. After calling 3 times,  3 months later I was told that the item could not be refunded and they would not issue a credit for the overpayment.  The customer service reps were very nice but the company and manufacturer were not willing to do anything to fix the situation. Very disappointed.