When we opened the box, the only problem we noticed was that the end of the metal tray was a bit bent. All the other pieces appeared fine. When assembling the hutch, we had to relocate two of the metal plates for one side of the roof section in order for both pieces of the roof to line up when closed. It's functional, although wood may not have been a good choice for bunnies looking for something to chew. The sale price wasn't bad compared to other options available.