the griddle is great ! the packaging as every review states is terrible. I had a bent lock for the legs , bent bracket holding the leg and a caved in left shelf which they are shipping immediately with no question . I don't know how many bad reviews it takes for ROYAL GOURMET to solve the packaging problem . it's pretty sad that they and us as the consumer just treat all this damage as part of doing business just to get a product that we really want !