No toaster is perfect.  Due to the variability of products put into it, it can be difficult to determine the proper doneness. Therefore 4 out of 5 stars is more than good , it is very good.  This toaster looks great and can sit on your counter. No reason to hide it in the cabinets. The toast that it puts on various products is very good.  I prefer rather light toasts.  Doing this I get a few places that are not as light brown as the rest of the product. It is still very acceptable.  I have not tried darker levels on anything yet.  Some users may find that darker toasts are near perfect, though.