This was ordered as a Christmas gift with plenty of time for it to arrive and even with a supervisor attempting to he me, it didn’t arrive until mid January. They were generous enough to offer me a gift card but it still left an empty spot under the Christmas tree for my husband. At a certain point I called the supervisor and she said there was nothing more she could do and I would just have to wait for it to arrive. Nobody who helped me was rude or condescending and in fact were very apologetic but it was just frustrating to be lost in “the system.”