I ordered two of these, the first arrived with no damage the second arrived with the pot totally shattered and the box ripped.  Customer service was great, they immediately sent out a replacement at no cost to me.  Well the third arrived in even worse shape than the first; not only was the pot shattered but the little cement circle at the bottom of the pot was broken in two.  These are gorgeous and I would have given them five stars if it wasn’t for the damaged pot(s).  The company braced the pot with flimsy cardboard but and did not place padding around the pot itself which they should have to accommodate for the weight of the cement circle.