When we first got our pool table it had a lot of damage to the legs and a Crack in the center on one end making the table bow. Customer service was wonderful in seeing our pictures of it and arranged for another one. It was easy and they made things right. We just got the new one and it is beautiful and the balls run straight. You do need a socket set to assemble because the complimentary wrench may cause cussing. Ill continue to be a Wayfair customer.