I was worried about shipping from some of the reviews, but it was packed really well. It came with custom filled styrofoam padding, so it would have to have been dropped to break! The toilet is really worth five stars once it’s in, but the difficulty in installing the toilet takes a star. Small holes and proximity to the back wall makes for the difficulty in seating it. Perseverance and sweat paid off; the toilet functions well, fills fast, and is sparkling clean. Love the shape and look of this St. Tropes Dual Flush toilet.