Hello,I had several problems with this chair,not exactly what I wanted.Heat works intermittently ,sits off centre when fully raised,and also not wide enough for me.Your staff was great and returned 200.00 on my account but as I use this chair I think I should return? I definitely need a wider sitting chair and need just the leg support coming up with out the rest of chair laying down. I will look forward to your reply Thank You 
Cheers Thomas