This is our first espresso maker and we couldn't be happier with the performance and ease of use.  After following the quick start guide and making a few drinks, we are hooked on making fancy coffee based drinks at home.  Sorry Starbucks, you won't be seeing us too often!  The built in grinder and water reservoir make it quick and very easy to make a great drink.  We've tried multiple hot and cold beverages including Lattes, Cappuccinos and Americanos.  A favorite so far is an iced Latte with Lavender Simple Syrup (try it, you'll love it).  Cleanup is easy and we expect this product to last may years and provide great enjoyment!