I really like my chair.  I didn't want a chair that I would just sink down in because of my back and the firmness of this chair seat is exactly what I wanted.  The armrests are terrific-soft and comfortable.  I had a problem with the first chair because the right side of the footrest sank downward to the point it wasn't usable.  However, I notified Wayfair and a new chair was shipped immediately.  The footrest is tight and takes a little strength to push down, but I'm sure that will ease up with time and use.  I really don't have a downside to this chair, it looks great, it sits great and the fabric is terrific. I truly believe that for the price, a person could not get a nicer chair.