When I received this product via a delivery company, a handle snapped off when I took it out of the box. Might have been because it had sat in the cold truck for a long time and then once inside the heated house it cracked, or it got bumped around. Got it replaced and have made pancakes and french toast on it so far. Had to experiment with the heat and hopefully will have continued success. Am delighted with the longer cord as others I have investigated have very short cords. I like the legs because they don't slip and the handles are sturdy. The drip tray ends up on the opposite side of the counter from me but I don't use it anyway. Was surprised at the instruction to use oil on it, but I was used to doing that with my old griddle anyway.