We bought this range 9 months ago. It worked great until a week ago when one of the burners started scorching any food at any setting. I submitted a request to LG, and in less than 48 hours they had sent someone to fix the problem. I didn't have to spend any time on the phone, or do any back and forth with a service department. I wrote them to let them know how it was behaving, and they took care of it.