I got my Keurig in the mail, complete with coffee, hot cocoa and tea! It was like Christmas morning. The machine is easy and efficient to use. Little to minimal need for set-up time, and is straight forward about how to use it. It does make a good cup of cocoa, and tea. I don't drink coffee though, and I feel like it was meant for coffee drinkers. I have heard that they make soups now, which would be fantastic!! Overall, I've been very impressed with the ease, and quality. Highly recommend it. The only other con, would be counter space. It's not easy to just tuck away after you use it. So it needs to stay on the counter.