This crib is absolutely beautiful once put together. The instructions could be a little bit better but nothing to major where you can't figure it out. When I received this crib it was completely a mess. There was a lot of pieces that were banged up and scratched pretty bad ( I blame it on the delivery company). When I called Wayfair they gave me zero hassle and sent me a replacement which I received in less then two weeks. I didn't think it would be as hassle-free as it was. Customer service is top notch in my opinion :)