Poor packing: When this product arrived one side panel was already damaged and other side was not flat. We called the customer service and they sent us new side panels. 
Installation: Installing guide is not very clear and it is very hard to install. We needed to use drill, the holes for screws were just slightly labeled. If you don't have drill, there is no way you can install this product. It took more than 4 hours to install it, besides, we had injures while trying to fit screws inside the holes. There was also a missing piece and we had go to hardware store to find a replacement for it.
Over all: I combined this product with a shoe-rack I got from another company. They look nice from a distance. However, when you come close you can see that bottom drawer and top closet's door did not line up very well.