I bought this system in matte black.  It came impeccably packed and presented. The shower head is HUGE and both the rough-in parts and fixtures appear to be of very high quality.  The plumber did struggle a bit with thr rough-in instructions and wasn't 100% confident that he had the arrived at the correct depth to mount the shower head fixture after tile was installed (he had - but clearer instructions would have reduced anxiety, because if he hadn't, the tile and backing would have had to be re-done).  During the gap between rough in and fixture install, I managed to lose the back-plate for the shower head.  Casainc was extremely helpful and responsive and had a replacement piece Fed-exed to me at no cost. Very impressive!