The umbrella fell apart when we opened it. I tried to contact Wayfair for a refund but was directed the manufacturer. The manufacturer did not respond. When I told Wayfair (only available by chat) I was told I would be contacted within 2-3 business days but has now been 10 days. I just want a refund for the terrible quality product. Photo represents parts that held the umbrella together at the top. They fell out of the umbrella when opened. The box was not damaged in shipping.