Delivery company called ahead and was prompt with delivery and was packaged well.  It took three of us to get it moved back under the deck and once I got it un-packaged, I was extremely impressed.  The pictures do no do this tub justice.  It looks much more luxurious in person.  The electrician had it wired up 220v in about 45 min. (already had wiring from a previous spa).  Getting it up and operable was a snap.  It was filled up around 3pm with 55 degree water and by 10pm, it was at 101 and ready to use.  The LED's at night are fantastic and create a great ambiance.  This definitely exceeded my expectations (especially for the price).