This couch was everything I had hoped for, until I went to pull out the sleeper. It is stuck and wasn't installed properly. The couch itself is beautiful, comfortable and well made. I bought it for my daughters room to read on before bed and to have a extra bed when we have people stay at our house. But the fact that I'm going to have to call customer service and possibly exchange this EXTREMELY heavy sleeper, is a headache in itself. Would give 5 stars if I didn't have to deal with this.