I was nervous about ordering furniture online, but it turned out wonderful. Everything was neatly packed into 1 box and i printed off directions from the listing. Assembly was easy and I'm in love with the loveseat. It's perfect for the space and the gray color matches my room scheme just right. It's not squishy to sink into and sits very firm and sturdy which is what we were after since our family is larger and needs more firm support and seating. The 2 pillows on the back sometimes flop forward when someone gets up, but I can add some velcro if it bothers me that much. LOVE THIS LOVESEAT.