Fast shipping, good communication, package arrived undamaged.  Shoe rack was very easy to assemble, all pieces undamaged and complete with nothing missing.  After assembly, rack was sturdy enough to sit on and flush/even with the floor, no additional adjustments/sanding necessary--essentially great out of the box from start to finish.  For some people it may be slightly too narrow to fit 2 pairs of shoes side-to-side on each of the lower racks, perhaps for future improvement would be to widen the bench by an inch or two.  Otherwise, an excellent compact bench for an initial impression and early evaluation.