The wooden edges of the arms and the back of the couch are only covered with the velvet, no padding to offer comfort when you rest your arm, or sit back in the couch. The velvet has scratch marks throughout the couch that do not come out when smoothing the velvet, one way or the other. they sent some replacement parts. The velvet was better, but the trim still with the wood not padded for comfort. I was told if I wanted to return the couch I had to do it at my own cost.  I am very disappointed. I am now having to order $160 worthy of pillows to try and pad this couch for some kind of comfort.