So excited to get this for my brand new townhome. Took it out to put it together and a side piece was broken. Called customer service and they were awesome and replaced that part even though it took forever. Got the part, started putting it together again. It is very flimsy but pretty. Get the fireplace out (weighs about 50 pounds) and it is broken. Another call to customer service. They will replace the fireplace but want me to pack the broken one back up and take it to Fed Ex within 30 days or they will charge me for another one. I have had this thing sitting in my living room since September 12th waiting for replacement parts. I hope the fireplace helps to make it sturdy.  I am so disappointed with the entire quality. Not what you expect when you pay over 500.00.  The rug I bought with it is beautiful though!!  As a side note…the parts that were damaged were damaged before packing. There was no damage to the boxes they were shipped in. Frustration overload!