I ordered two Adirondack chairs from Wayfair.  They arrived quickly; however, one of them had a broken piece.  When I called Wayfair about it, they immediately sent out a new piece, which was received a couple of days later.  Unfortunately, I had given them the wrong piece number, so the new piece was useless.  I called them again, apologized for the error, and described what I really needed (there was no part no. for this piece).  A few days later I received an entire assembled seat as a replacement for the damaged piece.  Through it all, the customer service was friendly, helpful, and courteous.  I love the chairs (they are fire engine red!) and may order another pair one day.  I would not hesitate to use Wayfair again.