I would love to say that as a new customer to Wayfair I am so pleased and excited with all the products thus, far and when I did have a problem the sales rep was very helpful asking if I wanted to return the item or which we did not so she gave us a certain amount of credit for the item and just made my day with her patience as I searched for other items and did not pressure or rush me, stayed with me until we finally located the items and I was able to place my order with ease.  

Pros: Confidence in talking with rep and ease of locating item
Cons: If you love shopping  just better watch it there is so much to chose from you might get yourself into a dilima LOL