The ordering process was easy. We’ve had the cabinet for a while now so I don’t remember if it came on time but we did have some issues with the door and another was sent out ASAP. Customer service was on point and got the new door out but there was something wrong with that one too. So we just chalked it up to a manufacturer error and just let it be. The color is true and it holds many pairs of shoes. We are a family of four and everyone has their own shelf.  My hubby gets two shelves. I will say that if your shoes are too big size wise the door won’t close completely. What you could do though is put the shoes in at an angle and that would fix the issue. It’s narrow and the perfect size for a small space. It looks perfect in our home. It’s nice and modern looking.