Delivery was fast, safe and secure!  The futon arrived in great condition.  It was easy to assemble (all you have to do is twist in the four legs) and its cardboard packaging was easy to fold up and cart away to the recycling center downstairs.  The material feels nice and is a vibrant, saturated color (I chose grey).  The mattress is thick and quite firm (which I prefer, both for sitting on it as a sofa and for sleeping).  The quality was much higher than I expected for the price I paid. I am very happy with this purchase and am actually going to order a second one for another room.  The package is indeed heavy, but not unwieldy - I suggest having 2-3 friends to help carry it if you live on the upper floors of an apartment, as I do.  The only minor inconvenience was that the package arrives with hundreds of tiny beads - I suppose this is protective packaging material - so have a broom handy to sweep them up when you open the box.