The price of the chairs are competitive but that still does not justify the finishing of the products. It is simply ugly to have a new chair with scratches and abrasions. The packing was horrible - requiring reinforcement as evident in the pictures. I just did not want to go with the hassle of packing and returning - if I had bought it from a local store, I would definitely returned it with the package that it came with. Wayfair needs to do better to increase their share in the market.