LOVE this couch! I didn’t experience any of the comments below about the color being darker. I expected to get a light gray because of reviews, but got the cream color I desired. 

Also, shipping was super fast. I ordered December 21st and received it January 5th - even with the holidays! 

This couch is definitely firm and it’s not deep. However, we like that as we can sit and feel like our back is well supported and the couch will keep its shape longer. 

Overall, a great experience and I’m very happy.