First off, Wayfair Customer service is excellent!!! I love Wayfair! Their 100 night guarantee is amazing! Disappointed in the Zinus mattress. It took full 24 hours to inflate. It definitely is plush and the full 14 inches. One person sleeping on it seemed to be fine. But when two people would sleep on it, you both would roll to the middle and touch. I have a steel platform frame, so I know it wasn’t the frame giving. Definitely returning it with no issues from Wayfair!