I am so sad that my mattress was defective.  I have had nothing but back pain since we got it. I arrived in a reasonable amount of time and the box was a bit torn but overall the mattress wasn't damaged. It was lumpy and not supportive.  When I called to find out how to return the mattress, the customer service rep was so helpful and pleasant.  Thank you Wayfair for your help and I will try another mattress.