This mattress is not only pretty soft, but also firm to the point that you will wake up pain free and refreshed. I have owned multiple mattresses before, but each gave me back and neck pain in the morning. This all went away after a couple weeks of using this new serta mattress. The depth is also something of beauty, since it provides more reliable firmness all around, and you can tell this mattress will last for many many years. I definitely recommend this product