If you think this is a self-watering planter as described, it clearly is not.  In the Q&A two Wayfair associates mention that a wick is included to bring water from the reservoir to the soil  There is no wick.  The live chat I had with Wayfair had no clue.   She kept thinking I was referring to a candle wick and wanted me to send her a picture of the missing part.  Can't send a picture of a part that is missing.