The metal is bent on one of the brackets about 3/4 the way down, so the back of the couch can’t slide down all the way. I couldn’t get it unbent - broke a couple of screw drivers in the process and may have to buy a hammer to try. The couch is still usable, but one back side just sticks up further than the rest. They gave me a discount to offset the issue, and I didn’t have to mess with returning it at all. Other then this, I do love the couch!