At first, I'll be honest I was very disappointed. It came rolled and vacuum sealed in a long square box. When you pop the product out of the vacuum sealed bag, it springs open and my first thought looking at it was ... this is not what its suppose to look like. It seemed to compromise the integrity of the mattress. But after about 3 nights the bed felt A LOT more comfortable. I got this mattress on sale and for the money, it wasn't a bad buy at all. But this is not a plush mattress, It is firm. With a pillow top mattress cover, it works just fine but DO NOT EXPECT A PLUSH MATTRESS.