This sectional is incredible! Unfortunately, two right chaise lounges were sent and we are awaiting our replacement. I have to say, I thought that going through the process to get the issue resolved was going to be a nightmare, and it was not at all. The customer care rep. was fantastic to work with and our new sectional was shipped a few days later. We have received followup calls and emails, and we are so relieved that this was a pleasant experience. It is so nice to have true customer service again. It is times like this that make me a lifelong customer. Tahnks Wayfair for the exceptional service! 

Sincerely,
A Happy Customer