As a product, I think it is nice. However the customer service is horrible to deal with - a few days after my purchase I received an email saying I needed to re enter my credit card information, and when I reached out to customer service I received repeated automated responses which wouldn't even answer my question. It's "real" people you email with but it's obvious the answers are automated based on key words. Ended up using a different card and it went through, but I talked to 5 different customer service people and never got any real help. Unlikely to order from this website again because when it comes to furniture/expensive items I would like to know I can rely on the company to help me with any issues that arise.