This rating is solely based on the chair not being the size it's advertised. The description for the chair specifically says the seat is 18x18.  I ordered these chairs to get the bigger seat, which is very hard to find. Turns out the seat is 14x14, just like every other chair of this style. Wayfair was very helpful in setting up my return! I will buy from them again. Just very disappointed that this chair isn't the size it's advertised.